Resolved after 3 hours 32 minutes, affecting AU instance, on September 16, 2026.
We continue to work to resolve the issue. We have identified a path to resolution and are carrying out the steps needed to restore service.
Affected components
Update timeline
- investigating Sep 16, 2026, 01:58 AM UTC
Customers using the AU instance may be unable to send messages or receive agent responses. We are investigating and working to restore service.
- identified Sep 16, 2026, 03:28 AM UTC
We identified the cause of the increased increased error rate with Agent responses in the AU Region and are actively working to resolve the issue.
- identified Sep 16, 2026, 05:11 AM UTC
We continue to work to resolve the issue. We have identified a path to resolution and are carrying out the steps needed to restore service.
- resolved Sep 16, 2026, 05:31 AM UTC
We mitigate the issue and the service is operating normally.
Your product runs on more than Legora
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services