Resolved after 5 hours 57 minutes, affecting Customer Sites and Platform (CMS) and 1 more, on November 18, 2025.
A fix has been implemented by our infrastructure provider and we are monitoring the results.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- identified Nov 18, 2025, 12:05 PM UTC
We’re currently experiencing a partial outage caused by a downstream issue with one of our infrastructure provider. Our team is actively monitoring the situation and will provide updates as soon as services are restored.
- identified Nov 18, 2025, 12:17 PM UTC
We are still experiencing a partial outage caused by a downstream issue with one of our infrastructure provider. Our team is actively monitoring the situation and will provide updates as soon as services are restored.
- monitoring Nov 18, 2025, 04:23 PM UTC
A fix has been implemented by our infrastructure provider and we are monitoring the results.
- resolved Nov 18, 2025, 06:03 PM UTC
This incident has been resolved.
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