Laserfiche incident
[US] - Some customers may experience degraded performance when browsing their repository
Resolved after 2 hours 24 minutes, affecting Repository Service and Web Client, on June 12, 2026.
A fix has been implemented and repository performance should be back to normal. We'll continue monitoring the situation.
Affected components
Update timeline
- investigating Jun 12, 2026, 08:36 PM UTC
We are investigating performance degradation that has been reported for some US customers when accessing their repository.
- investigating Jun 12, 2026, 08:58 PM UTC
Performance pertaining to browsing the repository and accessing documents has improved for affected customers. However, we continue to investigate the cause of the issue.
- monitoring Jun 12, 2026, 09:30 PM UTC
A fix has been implemented and repository performance should be back to normal. We'll continue monitoring the situation.
- resolved Jun 12, 2026, 11:00 PM UTC
The issue has been resolved.
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