Laserfiche incident
[US] - Workflows with a Capture Profile activity may see delays or increased error rates resulting in retries
Resolved after 5 hours 24 minutes, affecting Process Automation, on April 28, 2025.
Workflows with Capture Profiles continue to be processed with some delays. We are continuing to investigate and are applying mitigations to speed up processing.
Affected components
Update timeline
- investigating Apr 28, 2025, 10:13 PM UTC
We are investigating a performance issue in the Laserfiche Cloud US region that's affecting workflows with capture profiles. Users may notice the capture profile activities taking longer to complete or potentially encountering an error and retrying.
- investigating Apr 29, 2025, 01:42 AM UTC
Workflows with Capture Profiles continue to be processed with some delays. We are continuing to investigate and are applying mitigations to speed up processing.
- resolved Apr 29, 2025, 03:37 AM UTC
The issue has been resolved.
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