Laserfiche incident
[US] - Some users may encounter an error when connecting to the repository
Major Vendor's status page →
Resolved after 1 hour 42 minutes, affecting Repository Service, on September 9, 2025.
A fix has been implemented and users should be able to access the repository again. We will continue monitoring the results.
Affected components
Repository Service
Update timeline
- investigating Sep 09, 2025, 03:33 PM UTC
We are investigating an issue where some Laserfiche Cloud US customers are unable to access their repository. Users may seen an error stating "No such host is known" or "There was an error connecting to your repository"
- monitoring Sep 09, 2025, 04:13 PM UTC
A fix has been implemented and users should be able to access the repository again. We will continue monitoring the results.
- resolved Sep 09, 2025, 05:16 PM UTC
The issue has been resolved.
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