Laserfiche incident

[US] - Some customers may see an HTTP 403 error when browsing the repository using Public Portal

Resolved after 2 hours 13 minutes, affecting Public Portal, on September 4, 2026.

monitoring Sep 04, 2026, 03:08 PM UTC

A mitigation step has been performed and we are monitoring the results.

Started
Sep 04, 2026, 02:15 PM UTC
Resolved
Sep 04, 2026, 04:29 PM UTC
Duration
2h 13m
Detected by Pingoru
Sep 04, 2026, 02:15 PM UTC

Affected components

Public Portal

Update timeline

  1. investigating Sep 04, 2026, 02:15 PM UTC

    We are investigating an issue where some users may encounter an HTTP 403 error when going to Public Portal to view the repository.

  2. monitoring Sep 04, 2026, 03:08 PM UTC

    A mitigation step has been performed and we are monitoring the results.

  3. resolved Sep 04, 2026, 04:29 PM UTC

    The issue has been resolved.

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