Resolved after 6 hours 6 minutes, affecting Order Management, on September 4, 2025.
We are currently experiencing an issue with order management where some orders are not reflected correctly in the Kustom Portal. This may also affect refunds. We are working on a fix. Most failures occurred between 07:48 CET and 07.58 CET. The issue is mitigated. We will share updates here as soon as more information is available.
Affected components
Update timeline
- investigating Sep 04, 2025, 08:43 AM UTC
We are currently experiencing an issue with order management where some orders are not reflected correctly in the Kustom Portal. This may also affect refunds. We are working on a fix. Most failures occurred between 07:48 CET and 07.58 CET. The issue is mitigated. We will share updates here as soon as more information is available.
- resolved Sep 04, 2025, 02:50 PM UTC
This incident has been resolved.
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