Kustom incident

BankID outage impacting payments in Sweden

Resolved after 26 minutes, affecting Checkout and Klarna Payments - Europe, on October 9, 2026.

resolved Oct 09, 2026, 05:28 PM UTC

BankID has confirmed the outage is resolved. Payments in Sweden, including Swish, Klarna and BankID verification, have been working normally since around 19:08 CEST. This incident is now closed.

Started
Oct 09, 2026, 05:02 PM UTC
Resolved
Oct 09, 2026, 05:28 PM UTC
Duration
26m
Detected by Pingoru
Oct 09, 2026, 05:02 PM UTC

Affected components

CheckoutKlarna Payments - Europe

Update timeline

  1. identified Oct 09, 2026, 05:02 PM UTC

    BankID is currently experiencing an outage, causing payment failures across services that rely on BankID, including Swish and Klarna. We’re monitoring and will update once BankID is restored.

  2. monitoring Oct 09, 2026, 05:15 PM UTC

    BankID has recovered and payments in Sweden are back to normal since around 19:08 CEST. We’re monitoring and will resolve once BankID confirms full recovery.

  3. resolved Oct 09, 2026, 05:28 PM UTC

    BankID has confirmed the outage is resolved. Payments in Sweden, including Swish, Klarna and BankID verification, have been working normally since around 19:08 CEST. This incident is now closed.

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