Kustom incident

Bank ID issues with Verify NIN

Resolved on September 24, 2025.

resolved Sep 25, 2025, 11:11 AM UTC

The Verify NIN shopper verification flow experienced performance degradation impacting verification steps. The issue has been fully resolved and services are operating normally.

Started: Sep 24, 2025, 10:00 PM UTC
Resolved: Sep 24, 2025, 10:00 PM UTC
Duration: –
Detected by Pingoru: Sep 24, 2025, 10:00 PM UTC

Update timeline

resolved Sep 25, 2025, 11:11 AM UTC

The Verify NIN shopper verification flow experienced performance degradation impacting verification steps. The issue has been fully resolved and services are operating normally.

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