Krystal Outage History
Krystal is up right nowPingoru has recorded 88 incidents for Krystal: 88 in the last 12 months and 22 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 10 | 413 of 720 (57%) |
| May 2026 | 6 | 650 of 744 (87%) |
| June 2026 | 8 | 323 of 720 (45%) |
| July 2026 | 7 | 474 of 744 (64%) |
| August 2026 | 4 | 31 of 744 (4%) |
| September 2026 | 9 | 88 of 720 (12%) |
| October 2026 | 7 | 230 of 592 (39%) |
Incidents, newest first
Minor June 29, 2026 beetle-lon.cloudhosting.uk Outage 31m
Started Jun 29, 2026, 01:34 PM UTC· resolved Jun 29, 2026, 02:05 PM UTC
- investigating Jun 29, 2026, 01:34 PM UTC
We're investigating a load-related outage on the Beetle-LON server
- resolved Jun 29, 2026, 02:05 PM UTC
The connectivity has been fully restored.
Minor June 25, 2026 Access issues to Codebase and Sirportly services 2h Codebase, Sirportly
Started Jun 25, 2026, 07:55 AM UTC· resolved Jun 25, 2026, 09:55 AM UTC
- investigating Jun 25, 2026, 07:55 AM UTC
We're aware of an issue affecting access to Codebase and Sirportly accounts. This is being investigated and we'll provide further updates shortly.
- monitoring Jun 25, 2026, 08:07 AM UTC
Access is now restored to both services and the team are investigating the root cause. we will continue to monitor the situation throughout the day.
- resolved Jun 25, 2026, 09:55 AM UTC
No further issues have been detected in our monitoring and we're happy that this is now fully resolved.
Minor June 24, 2026 Delays in DNS/domain changes on shared hosting 25d 14h Shared Hosting, Business Hosting, Reseller Hosting
Started Jun 24, 2026, 07:19 PM UTC· resolved Jul 20, 2026, 09:30 AM UTC
- investigating Jun 24, 2026, 07:19 PM UTC
Users may see intermittent delays with making domain or DNS changes within cPanel or WHM, for example adding a domain name or changing a DNS record
- monitoring Jun 24, 2026, 10:14 PM UTC
The DNS changes queue is gradually falling which will resolve this, however we're continuing to monitor closely
- resolved Jul 20, 2026, 09:30 AM UTC
This has been confirmed as resolved
Minor June 23, 2026 Outage on lampkin-lon.krystal.uk 22m Shared Hosting
Started Jun 23, 2026, 03:09 PM UTC· resolved Jun 23, 2026, 03:32 PM UTC
- investigating Jun 23, 2026, 03:09 PM UTC
We are investigating an outage on lampkin-lon.krystal.uk: http://lampkin-lon.krystal.uk.
- monitoring Jun 23, 2026, 03:20 PM UTC
The server is reachable and back online, we are monitoring and continuing to investigate root cause.
- resolved Jun 23, 2026, 03:32 PM UTC
This was linked to CPU throttling on the HV which has now been addressed.
Minor June 22, 2026 Reseller server Down - c97.lon.cloudhosting.net 27m Reseller Hosting
Started Jun 22, 2026, 11:48 AM UTC· resolved Jun 22, 2026, 12:16 PM UTC
- investigating Jun 22, 2026, 11:48 AM UTC
We're currently investigating an issue with our reseller server c97.lon.cloudhosting.net: http://c97.lon.cloudhosting.net / 185.199.220.97. The server is currently offline and this is being working on by both the Katapult and System admin team. When we have any further news, we'll provide further updates.
- monitoring Jun 22, 2026, 12:04 PM UTC
The server is now back up and services are running. We're still monitoring this for further issues.
- resolved Jun 22, 2026, 12:16 PM UTC
The server seems stable since this was initially resolved. We're happy to mark this incident as closed now. Thank you for your patience.
Minor June 4, 2026 yttrium.cloudhosting.uk Outage 34m Reseller Hosting
Started Jun 04, 2026, 02:00 PM UTC· resolved Jun 04, 2026, 02:35 PM UTC
- investigating Jun 04, 2026, 02:00 PM UTC
We're investigating an outage on the yttrium.cloudhosting.uk "yttrium.cloudhosting.uk": http://yttrium.cloudhosting.uk server
- resolved Jun 04, 2026, 02:35 PM UTC
This has now been resolved. It was caused by a particularly large sustained DDoS attack
Minor June 4, 2026 DNS Issues 3d 17h Domain Name Services
Started Jun 04, 2026, 12:01 PM UTC· resolved Jun 08, 2026, 05:13 AM UTC
- investigating Jun 04, 2026, 12:01 PM UTC
We're seeing issues on Zones which has been migrated on the last couple of moved. We're seeing template Zone records being returned on the secondary nodes which is resulting in bad results for Custom records such as MX or subdomains. We're currently investigating this as a priority and will update as this is progressed.
- monitoring Jun 04, 2026, 12:30 PM UTC
We have now restarted the Cache node on the secondary cluster. DNS records are now being returned as expected. We're still monitoring this though. Please note: Due to DNS caching on resolvers these can take 4 hours to propagate.
- resolved Jun 08, 2026, 05:13 AM UTC
We're happy the DNS cluster is still returning valid records, so this issue is now being closed. Thanks for your patience.
Minor June 1, 2026 haltia-lon.cloudhosting.uk Intermittant Connectivity/Loading 16m Reseller Hosting
Started Jun 01, 2026, 10:20 AM UTC· resolved Jun 01, 2026, 10:37 AM UTC
- identified Jun 01, 2026, 10:20 AM UTC
We are aware of an incident causing slower than usual loading times or connection timeouts on websites hosted on haltia-lon.cloudhosting.uk: https://haltia-lon.cloudhosting.uk/pingdom.php. We are currently working to resolve the incident after having identified the likely cause.
- monitoring Jun 01, 2026, 10:29 AM UTC
The issue has been resolved and we are actively monitoring to ensure ongoing stability
- resolved Jun 01, 2026, 10:37 AM UTC
The root cause of the issue has been confirmed and resolved.
Minor May 27, 2026 Reseller - c96.lon.cloudhosting.net 13m Reseller Hosting
Started May 27, 2026, 09:07 AM UTC· resolved May 27, 2026, 09:21 AM UTC
- investigating May 27, 2026, 09:07 AM UTC
We're currently investigating a high load issue on the reseller server c96.lon.cloudhosting.net. Updates will be posted as this is progressed.
- identified May 27, 2026, 09:12 AM UTC
The cause of this has been found. System load is returning to normal and services are running as normal. We're still monitoring this though for further abuse.
- resolved May 27, 2026, 09:21 AM UTC
We're happy the abusive processes have now been mitigated. The server is in good health and we see no further signs of CPU abuse.
Minor May 25, 2026 JetBackups - Not Completing 10d 3h
Started May 25, 2026, 08:36 AM UTC· resolved Jun 04, 2026, 11:59 AM UTC
- identified May 25, 2026, 08:36 AM UTC
We are seeing several servers being impacted by a recent rsync update. This new update is causing issues with JetBackups and so we're seeing failed backups. We're currently working with the vendors and looking at options to resolve this issue. For now, for any Major updates we recommend creating backups manually or if your site is WordPress, looking at options for backup plugins. Storing these off server is recommended so in the event of server issues, these are still available.
- monitoring May 25, 2026, 10:37 AM UTC
We have downgraded rsync versions on those affected by the bug for the time being. Running Backups are now completing without issue. We will continue to monitor this while we wait a release with the fix.
- identified May 26, 2026, 09:59 AM UTC
We're still seeing some issues on some of the Destination servers running Ubuntu 22 which uses a different rsync version than those we applied the fix to. We're still working on these ones.
- monitoring May 27, 2026, 11:19 AM UTC
A fix has now been pushed to remaining servers with issues. Backups going forward should complete as normal.
- resolved Jun 04, 2026, 11:59 AM UTC
We're happy this has been running fine with the changes made. Backups have been running as normal since this push.
Minor May 24, 2026 503/508 Resource Issues 29m Business Hosting
Started May 24, 2026, 12:47 PM UTC· resolved May 24, 2026, 01:17 PM UTC
- investigating May 24, 2026, 12:47 PM UTC
We are currently experiencing intermittent 503/508 errors affecting some websites. Our team is actively investigating the issue and working to restore full service as quickly as possible. We will provide further updates as more information becomes available.
- resolved May 24, 2026, 01:17 PM UTC
CageFS failed to initialize because the server booted into an incorrect kernel version. The issue has been resolved by booting into the correct kernel, and all services and hosted sites are now fully operational.
Minor May 7, 2026 Linux Kernel LPE Mitigation (Dirty Frag) 3d 12h
Started May 07, 2026, 10:24 PM UTC· resolved May 11, 2026, 11:04 AM UTC
- monitoring May 07, 2026, 10:24 PM UTC
We became aware of a new kernel-level threat (Dirty Frag) affecting all major Linux distributions. We've taken the necessary mitigation steps across our infrastructure proactively, before any exploit activity. There is no service impact to our platform or customers.
- resolved May 11, 2026, 11:04 AM UTC
Mitigations have been applied.
Major May 7, 2026 Payment Problems via Bank Transfer 22d 6h Krystal Website, Billing & Identity
Started May 07, 2026, 09:39 AM UTC· resolved May 29, 2026, 03:44 PM UTC
- investigating Apr 29, 2026, 02:17 PM UTC
We have become aware of an issue with bank transfers not being accepted by our Banking Provider and are working with them to discover a resolution as soon as possible. Card and PayPal payments are unaffected. We apologise for any inconvenience caused by this, though please reach out to our Support team should you have any questions or concerns.
- investigating May 01, 2026, 07:57 AM UTC
We are still working to resolve the issue with incoming payments. Thank you for your patience during this time.
- investigating May 07, 2026, 08:13 AM UTC
We are still working with our banking provider to resolve the issues with bank transfer payments. Thank you for your patience, we will provide further updates in due course.
- monitoring May 07, 2026, 09:39 AM UTC
We can confirm that incoming bank transfer payments are now being received. We will continue to monitor this closely over the coming days. Thank you for your patience and understanding during this time.
Minor May 4, 2026 Live Chat Support 46m Customer Support Services
Started May 04, 2026, 08:05 AM UTC· resolved May 04, 2026, 08:51 AM UTC
- identified May 04, 2026, 08:05 AM UTC
We are currently aware of issues when accessing live chat. Our upstream provider is investigating and we should have a further update as soon as possible. In the meantime, you may raise a support ticket as normal by clicking here: https://krystal.io/client/submitticket.php#/.
- resolved May 04, 2026, 08:51 AM UTC
Our upstream provider has issued a fix and our live chat support is now available again. We appreciate your patience and apologise for any inconvenience caused.
Minor April 30, 2026 Security Advisory: Mitigation in Progress 7d 22h Shared Hosting, Dedicated Servers, Business Hosting, Reseller Hosting
Started Apr 30, 2026, 12:18 AM UTC· resolved May 07, 2026, 10:46 PM UTC
- investigating Apr 30, 2026, 12:18 AM UTC
We are aware of a recently disclosed Linux security vulnerability and are working to apply the relevant patches across our infrastructure. At this time, we have no evidence of any attempts to exploit this against our systems. As a precautionary measure, we have temporarily disabled SSH access to our hosting and managed cPanel servers while patching is carried out. All other services remain fully operational. We will update this notice once patching is complete.
- identified Apr 30, 2026, 04:55 PM UTC
We're applying mitigations which requires a server reboot. We expect most servers to be offline for less than 5 minutes whilst this takes place
- identified Apr 30, 2026, 06:04 PM UTC
The required mitigations have been put in place for Onyx and are nearing completion for all Web Hosting Services. We will update this status in due course.
- identified Apr 30, 2026, 08:20 PM UTC
The required mitigations have now been completed on all Web Hosting Services including Shared Hosting, Business Hosting and Reseller Hosting. Please note that SSH has now been re-enabled on these machines. Mitigations for VPS are ongoing. We will provide a further update in due course.
- monitoring Apr 30, 2026, 08:55 PM UTC
The required mitigations have now been completed on all Managed VPS, Reseller, Premium and Shared hosting accounts. Please note that SSH has now been re-enabled on these machines. SSH remains blocked on Dedicated servers for the time being. We are expecting the full patches for this issue from the upstream vendors in due course at which point we will being patching. A further notification will be provided at this time.
- monitoring May 01, 2026, 11:39 AM UTC
Patches have been applied to Dedicated servers and SSH has been unblocked.
- resolved May 07, 2026, 10:46 PM UTC
This incident has now been fully resolved.
Minor April 28, 2026 Access restricted to cPanel, WHM & Webmail 12h 11m Shared Hosting, Business Hosting, Reseller Hosting
Started Apr 28, 2026, 09:08 PM UTC· resolved Apr 29, 2026, 09:20 AM UTC
- identified Apr 28, 2026, 09:08 PM UTC
We're currently applying precautionary restrictions to cPanel, WHM, and Webmail access following this recently disclosed security vulnerability affecting cPanel - https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication There is no indication of any compromise to Krystal systems or customer data. This is a proactive step to remove any exposure while we await patches from cPanel. All customer websites, email delivery, and core hosting services remain fully operational. The changes are limited to cPanel and Webmail access only. Our team is closely monitoring the situation. We will restore normal access as soon as we have received confirmation from cPanel. We appreciate your understanding. As always, if you have any questions, our team is here to help.
- identified Apr 28, 2026, 10:11 PM UTC
https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication cPanel have released a patch, which we are in the process of deploying. Thank you for your patience.
- monitoring Apr 28, 2026, 11:26 PM UTC
The cPanel patch has been deployed across the server fleet. cPanel, WHM and Webmail access will now be available for all patched servers. We are monitoring for any further impact. If you have any questions or experience relevant issues, please contact our Support team.
- resolved Apr 29, 2026, 09:20 AM UTC
All servers have been patched, with full access restored and no further impact has been observed. Please do contact our Support team via the usual channels if you experience any issues at all.
Minor April 22, 2026 Website Builder - Editor Inaccessible 6d 23h Shared Hosting, Business Hosting, Reseller Hosting
Started Apr 22, 2026, 01:58 PM UTC· resolved Apr 29, 2026, 01:55 PM UTC
- investigating Apr 22, 2026, 01:58 PM UTC
We're currently aware of an issue affecting access to the drag and drop website builder, which may cause timeouts when loading the editor. This does not affect live websites - all published sites remain online and fully operational. Our system administrators are actively investigating and we'll provide an update as soon as we have more information. We're sorry for any inconvenience.
- resolved Apr 29, 2026, 01:55 PM UTC
Resolved as of 22/04/2026
Minor April 13, 2026 Releasing from Quarantine 9d 4h Spam Filtering
Started Apr 13, 2026, 05:24 AM UTC· resolved Apr 22, 2026, 10:09 AM UTC
- investigating Apr 13, 2026, 05:24 AM UTC
We are aware of an issue relating to releasing mail from the Quarantine. Mail release appears to be running through spam checks again which is why it's being filtered and put back in the Quarantine. We are currently waiting for the Software Vendors to provide us with a resolution. However until then, we have a couple of Workarounds: -- Option 1: Disabling Quarantine During a release -- This is useful if you're release Quarantine mail in bulk from multiple senders. 1. Login to the Spam filter as you normally would 2. Scroll Down to "Filter Settings" 3. Untick "Quarantine enabled" and click "Save" at the bottom 4. Go back and to the "Spam Quarantine" section, release the emails 5. Once received. Go back to "Filter Settings" and re-enable the Quarantine. -- Option 2: Whitelisting Accounts -- This is useful if you are having issues with a specific sender. 1. Login to the Spam filter as you normally would 2. Go back and to the "Spam Quarantine" section 3. Click an Email to release. Instead of releasing though click "Add Sender to Allow List". 4. Clear the "Local-part" if anything is filled in. 5. Click "Save" 6. Now release from quarantine as normal.
- monitoring Apr 21, 2026, 05:17 AM UTC
We have a potential fix applied by the vendors. We have been testing this today and this appears to be working now as we're getting good results back. If you still experience any issues, please let us know.
- resolved Apr 22, 2026, 10:09 AM UTC
We're happy this has been working and are happy to mark this issue as resolved. Thanks for your patience while we resolved this issue. If you have any further issues, please contact support with details.
Minor April 7, 2026 Katapult Hypervisor Down - katapult-uk-nle-c04-v10 11m Reseller Hosting
Started Apr 07, 2026, 12:40 PM UTC· resolved Apr 07, 2026, 12:52 PM UTC
- investigating Apr 07, 2026, 12:40 PM UTC
We're currently seeing an issue with one of our Hypervisors which is affecting several servers. We're investigating this and will provide updates as this is progressed.
- identified Apr 07, 2026, 12:41 PM UTC
We're currently failing over the servers onto other nodes to bring these back up.
- monitoring Apr 07, 2026, 12:46 PM UTC
Servers are now back up and running on a new node. We're continuing to monitor.
- resolved Apr 07, 2026, 12:52 PM UTC
The result of this was due to a disk issue on the compute node which caused this to crash. We're happy this has now been resolved and the servers are running fine on the other nodes.
Minor March 31, 2026 Reseller - Uranium-LON2 (Connectivity Issues) 17m Reseller Hosting
Started Mar 31, 2026, 01:56 PM UTC· resolved Mar 31, 2026, 02:13 PM UTC
- investigating Mar 31, 2026, 01:56 PM UTC
We're currently experiencing connectivity issues with our reseller server uranium-lon2.cloudhosting.uk: https://uranium-lon2.cloudhosting.uk/pingdom.php. We will provide a further update as soon as possible.
- resolved Mar 31, 2026, 02:13 PM UTC
This has now been resolved and we're continuing to monitor
Minor March 29, 2026 SSO Login Issues 1h 6m Shared Hosting, Business Hosting, Reseller Hosting
Started Mar 29, 2026, 07:55 AM UTC· resolved Mar 29, 2026, 09:01 AM UTC
- investigating Mar 29, 2026, 07:55 AM UTC
We're aware of an issue with SSO Login, we're investigating.
- resolved Mar 29, 2026, 09:01 AM UTC
A time zone discrepancy was identified as the cause. Issue has been resolved. Login SSO has been restored to normal service.
Minor March 23, 2026 katla-lon.cloudhosting.uk outage 29m Reseller Hosting
Started Mar 23, 2026, 12:19 PM UTC· resolved Mar 23, 2026, 12:48 PM UTC
- investigating Mar 23, 2026, 12:19 PM UTC
We're investigating an outage on the katla-lon.cloudhosting.uk "katla-lon.cloudhosting.uk": http://katla-lon.cloudhosting.uk reseller server
- resolved Mar 23, 2026, 12:48 PM UTC
This has been resolved
Minor March 3, 2026 server issues 1h 21m
Started Mar 03, 2026, 10:01 PM UTC· resolved Mar 03, 2026, 11:23 PM UTC
- investigating Mar 03, 2026, 10:01 PM UTC
We are aware of and investigating an issue with the following servers: p113.lon.krystal.io earwig-lon.cloudhosting.uk, p103.lon.krystal.io and will update here soon.
- resolved Mar 03, 2026, 11:23 PM UTC
These servers should now be fully operational again and we apologise for any inconvenience caused.
Minor February 25, 2026 UK Domain Management Unavailable 1h 15m Domain Name Services
Started Feb 25, 2026, 02:54 PM UTC· resolved Feb 25, 2026, 04:10 PM UTC
- identified Feb 25, 2026, 02:54 PM UTC
We are currently aware of issues when managing UK domain names through our client area. This does appear to be isolated with the Nominet API currently experiencing issues, but we will be investigating further and will keep this status page updated as we know more.
- resolved Feb 25, 2026, 04:10 PM UTC
Thank you for your patience. This has now been resolved.
Minor February 25, 2026 Issues with outbound mail sending to Microsoft services email addresses 23h 41m Sirportly
Started Feb 25, 2026, 10:34 AM UTC· resolved Feb 26, 2026, 10:16 AM UTC
- identified Feb 25, 2026, 10:34 AM UTC
We're aware of an issue with a number of outbound emails sent via Sirportly, to Microsoft services email addresses, i.e. outlook.com, live.com and hotmail.com/co.uk . The errors provided by their mail servers suggest a rate-limiting issue but as this is a false-positive due to no detected increase in mail rates, or any unexpected / unsolicited mail being sent from any customers, we've requested removal directly using their SNDS system. We'll provide further updates as soon as we have them.
- identified Feb 25, 2026, 03:02 PM UTC
We are continuing to see both new, and retried mail messages rejected by Microsoft, with no sign yet of successful deliveries. This is still limited to Microsoft email services only, and other mail services are all delivering successfully.
- resolved Feb 26, 2026, 10:16 AM UTC
We're seeing emails to Microsoft services returning to normal overnight and this morning, with no further rate-limit related errors. The majority of emails in this state should retry but customers can reach out via [email protected] if they require any specific messages to be checked. At the same time, we've seen a number of posts online relating to the same rate-limit issue - suggesting a more broad problem at Microsoft's end affecting multiple sending services.