Kore.ai incident
SaaS US Region - Issues observed with analytics and dashboard sync.
Resolved after 3 hours 6 minutes, affecting Bot Builder, on April 28, 2026.
Update - We continue to work with AWS to remediate the issue. Revised impact assessment: 1. The dashboards and analytics will load but any transaction data on of after 9:40 am EST 28 Apr 2026 will not be reported on the dashboard until this issue is resolved. 2. Ability to export dashboard data may be impacted. 3. Custom dashboards may also be impacted.
Affected components
Update timeline
- identified Apr 28, 2026, 03:48 PM UTC
Dear Users, In our US region, we are observing a sync failure with our data-lake that caters to dashboards and analytics. We are engaged with AWS to understand the root cause and remediate as soon as possible. Impact: The dashboards and analytics will load but any transaction data on of after 9:40 am EST 28 Apr 2026 will not be reported on the dashboard until this issue is resolved.
- identified Apr 28, 2026, 06:11 PM UTC
Update - We continue to work with AWS to remediate the issue. Revised impact assessment: 1. The dashboards and analytics will load but any transaction data on of after 9:40 am EST 28 Apr 2026 will not be reported on the dashboard until this issue is resolved. 2. Ability to export dashboard data may be impacted. 3. Custom dashboards may also be impacted.
- resolved Apr 28, 2026, 06:54 PM UTC
This incident has been resolved.
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