Kore.ai incident
Recurrence - Issues observed with Azure Open AI may be impacting Kore bots
Resolved after 2 hours 24 minutes, affecting Microsoft Azure ASR/TTS and Microsoft Bot Framework, on April 28, 2026.
Update - The error rates have significantly improved as per our internal monitoring. Except for 1-2 LLM errors every 5 minutes, we do not see much Platform wide issue for Azure LLM failures. Hence we are closing this incident. We will continue to monitor the system for further errors and we will keep our users updated in case we see any recurrence pattern.
Affected components
Update timeline
- monitoring Apr 28, 2026, 02:39 PM UTC
Dear users, We have incoming reports from several customers and developers that Microsoft Azure APIs are not working. Microsoft did not put out any status update. But through publicly available information, it is evident that there are issues being observed currently. After yesterday, apparently there is a recurrence. We are monitoring at our end every hour, and we will keep you updated on our observations. Please note that although our bots may be impacted if Microsoft Azure services are being consumed, this issue is not from our end.
- monitoring Apr 28, 2026, 03:38 PM UTC
Dear users, We are observing a reduction in the frequency of errors but we still see LLM errors via our internal monitoring. Please be assured that we are keeping a watch on this and we will continue to keep you posted.
- resolved Apr 28, 2026, 05:03 PM UTC
Update - The error rates have significantly improved as per our internal monitoring. Except for 1-2 LLM errors every 5 minutes, we do not see much Platform wide issue for Azure LLM failures. Hence we are closing this incident. We will continue to monitor the system for further errors and we will keep our users updated in case we see any recurrence pattern.
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