Kore.ai incident

US SaaS - Issue observed with Search Assist

Resolved after 19 minutes, affecting Web Crawler and Application Service and 1 more, on July 22, 2026.

monitoring Jul 22, 2026, 03:50 PM UTC

The team had identified and fixed the issue. The Search Assist is stable now. We'll be monitoring for sometime

Started
Jul 22, 2026, 03:40 PM UTC
Resolved
Jul 22, 2026, 04:00 PM UTC
Duration
19m
Detected by Pingoru
Jul 22, 2026, 03:40 PM UTC

Affected components

Web CrawlerApplication ServiceSearch Service

Update timeline

  1. investigating Jul 22, 2026, 03:40 PM UTC

    We are currently experiencing an issue with Search Assist. Our team is actively investigating the issue and working toward a resolution. We will continue to provide updates as more information becomes available. We sincerely apologize for any inconvenience caused.

  2. monitoring Jul 22, 2026, 03:50 PM UTC

    The team had identified and fixed the issue. The Search Assist is stable now. We'll be monitoring for sometime

  3. resolved Jul 22, 2026, 04:00 PM UTC

    The issue is now resolved. Thank You for your patience.

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