Kore.ai incident

Investigating Performance Degradation – UAE Instance

Resolved after 22 hours 57 minutes, on July 13, 2026.

resolved Jul 13, 2026, 03:56 PM UTC

We observed intermittent performance degradation on the UAE Instance between 07:39 PM IST and 08:06 PM IST (06:09 PM GST and 06:36 PM GST, UAE Time). The issue was identified by our teams and mitigation actions have been applied. Service performance has since stabilized, and we continue to monitor the environment closely to ensure normal operations. We apologize for any inconvenience caused and will provide further updates if necessary.

Started
Jul 13, 2026, 02:09 PM UTC
Resolved
Jul 14, 2026, 01:06 PM UTC
Duration
22h 57m
Detected by Pingoru
Jul 13, 2026, 02:09 PM UTC

Update timeline

  1. resolved Jul 13, 2026, 03:56 PM UTC

    We observed intermittent performance degradation on the UAE Instance between 07:39 PM IST and 08:06 PM IST (06:09 PM GST and 06:36 PM GST, UAE Time). The issue was identified by our teams and mitigation actions have been applied. Service performance has since stabilized, and we continue to monitor the environment closely to ensure normal operations. We apologize for any inconvenience caused and will provide further updates if necessary.

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