Kore.ai incident

Inbound & Outbound Call Failures – JP Instance

Resolved after 56 minutes, affecting Kore IVR, on April 24, 2026.

resolved Apr 24, 2026, 10:36 AM UTC

Inbound and outbound traffic are currently stable from our end. While the issue has been resolved, we'll continue to monitor the situation to ensure stability

Started
Apr 24, 2026, 09:40 AM UTC
Resolved
Apr 24, 2026, 10:36 AM UTC
Duration
56m
Detected by Pingoru
Apr 24, 2026, 09:40 AM UTC

Affected components

Kore IVR

Update timeline

  1. investigating Apr 24, 2026, 09:40 AM UTC

    We are currently investigating an issue impacting calls on the JP instance. Users may experience failures or delays when attempting to place calls. Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

  2. resolved Apr 24, 2026, 10:36 AM UTC

    Inbound and outbound traffic are currently stable from our end. While the issue has been resolved, we'll continue to monitor the situation to ensure stability

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