Resolved after 1 hour 18 minutes, affecting Bot Uptime and APIs and 1 more, on October 16, 2025.
We are continuing to work on resolving the issue.
Affected components
Update timeline
- investigating Oct 16, 2025, 06:14 PM UTC
Dear users. We are facing partial service disruption on XO11 currently. We are doing everything we can to remediate the situation. Our sincere apologies for the inconvenience caused.
- investigating Oct 16, 2025, 06:21 PM UTC
Please be advised that XO10 remains unaffected.
- identified Oct 16, 2025, 06:41 PM UTC
We are in the process of remediating the situation. We are hopeful that we will be able to remediate the situation shortly. We deeply regret the inconvenience caused.
- identified Oct 16, 2025, 06:57 PM UTC
We are trying our best to expedite remediation. We request your patience while we are doing everything we can to remediate the issue as soon as possible.
- identified Oct 16, 2025, 07:15 PM UTC
We are continuing to work on resolving the issue.
- resolved Oct 16, 2025, 07:33 PM UTC
This incident has been resolved.
Your product runs on more than Kore.ai
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services