Kore.ai incident
US Region - We are observing transcription failures with AgentAI and Genesys integration
Resolved after 51 minutes, affecting Genesys, on December 17, 2025.
Dear all, We are observing transcription failures with AgentAI and Genesys integration on the US SaaS region. This is also impacting summarization services over the Kore AgentAI and Genesys integration. We are looking into it on high priority and trying to remediate the issue as soon as possible. We apologize for the inconvenience caused.
Affected components
Update timeline
- investigating Dec 17, 2025, 10:21 PM UTC
Dear all, We are observing transcription failures with AgentAI and Genesys integration on the US SaaS region. This is also impacting summarization services over the Kore AgentAI and Genesys integration. We are looking into it on high priority and trying to remediate the issue as soon as possible. We apologize for the inconvenience caused.
- resolved Dec 17, 2025, 11:13 PM UTC
This incident has been resolved.
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