Kore.ai incident
AI For Retail: Service Disruption on Retail Assist Instance
Resolved on January 2, 2026.
Dear Users, We experienced a service disruption impacting the Semantic Search functionality due to a partial outage at our service provider, Pinecone. The issue was promptly identified and has now been fully resolved by the provider. You can find the incident details at the link below: https://status.pinecone.io/incidents/rsjfq0mjpln5 We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Update timeline
- resolved Jan 02, 2026, 06:14 PM UTC
Dear Users, We experienced a service disruption impacting the Semantic Search functionality due to a partial outage at our service provider, Pinecone. The issue was promptly identified and has now been fully resolved by the provider. You can find the incident details at the link below: https://status.pinecone.io/incidents/rsjfq0mjpln5 We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.
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