Kore.ai incident
Investigating issues with XO Platform, XOCC, Agent Platform on US Region
Resolved after 47 minutes, affecting Bot Uptime and Nuance and 1 more, on January 5, 2026.
All reported issues have been resolved, and we will continue to closely monitor the situation to ensure stability.
Affected components
Update timeline
- investigating Jan 05, 2026, 05:27 PM UTC
We are currently experiencing issues on XO Platform, XOCC, Agent Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]
- investigating Jan 05, 2026, 05:37 PM UTC
We are continuing to investigate this issue.
- investigating Jan 05, 2026, 05:38 PM UTC
We are continuing to investigate this issue.
- investigating Jan 05, 2026, 05:49 PM UTC
The issues affecting the Agent Platform have been resolved. The teams are actively working on addressing the issues observed with the XO and XOCC platforms.
- investigating Jan 05, 2026, 06:14 PM UTC
All platforms are now up and running. We are currently observing some latency, and our teams are actively working on priority to address the performance degradation. Thank you for your patience and continued understanding.
- monitoring Jan 05, 2026, 06:35 PM UTC
All reported issues have been resolved, and we will continue to closely monitor the situation to ensure stability.
- resolved Jan 05, 2026, 07:09 PM UTC
This incident has been resolved.
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