Kore.ai incident

Impact with Agent Platform on our DE region

Resolved after 21 minutes, affecting Agentic App and Tool and 1 more, on January 12, 2026.

investigating Jan 12, 2026, 07:43 AM UTC

We are currently experiencing an issue affecting agent login on the Agent Platform in the DE region. Our teams are actively investigating and working to resolve the issue. The next update will be shared within the next 15 to 30 minutes.

Started
Jan 12, 2026, 07:43 AM UTC
Resolved
Jan 12, 2026, 08:05 AM UTC
Duration
21m
Detected by Pingoru
Jan 12, 2026, 07:43 AM UTC

Affected components

Agentic AppToolModel StudioPrompt StudioEvaluationStudioAdminDatasetSearch AI

Update timeline

  1. investigating Jan 12, 2026, 07:43 AM UTC

    We are currently experiencing an issue affecting agent login on the Agent Platform in the DE region. Our teams are actively investigating and working to resolve the issue. The next update will be shared within the next 15 to 30 minutes.

  2. resolved Jan 12, 2026, 08:05 AM UTC

    The issue has been fixed on our end, and we are monitoring its progress.

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