Kore.ai incident
Intermittent Issues Observed on XO 11 Platform – India Instance
Resolved on April 7, 2026, affecting Bot Uptime and Bot Builder.
Dear Users, We observed intermittent issues on the XO 11 platform in the India instance between 06:40 PM IST and 07:05 PM IST. There was no impact to runtime services for customers in the India Production environment. However, the search functionality within the “Interactions” tab was intermittently affected during this time. The issue has been identified and resolved. We sincerely apologize for any inconvenience caused. Our team will continue to closely monitor the system to ensure stability.
Affected components
Update timeline
- resolved Apr 07, 2026, 01:48 PM UTC
Dear Users, We observed intermittent issues on the XO 11 platform in the India instance between 06:40 PM IST and 07:05 PM IST. There was no impact to runtime services for customers in the India Production environment. However, the search functionality within the “Interactions” tab was intermittently affected during this time. The issue has been identified and resolved. We sincerely apologize for any inconvenience caused. Our team will continue to closely monitor the system to ensure stability.
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