Kore.ai incident
Issue identified with DataTables when used within an app or bot in XO Platform Release (10.24.1/11.23.1)
Resolved after under a minute, affecting Bot Uptime, on April 13, 2026.
Hello Users, This is to keep you informed that an issue with DataTables connectivity from the bot or app was identified after the release XO Platform Release (10.24.1/11.23.1). This may have impacted some apps or bots that have used the data tables in their main workflows. Please note - The data table public API was not impacted. In the US region, the changes have been rolled back already and the issue is not observed any further.
Affected components
Update timeline
- monitoring Apr 13, 2026, 05:18 PM UTC
Hello Users, This is to keep you informed that an issue with DataTables connectivity from the bot or app was identified after the release XO Platform Release (10.24.1/11.23.1). This may have impacted some apps or bots that have used the data tables in their main workflows. Please note - The data table public API was not impacted. In the US region, the changes have been rolled back already and the issue is not observed any further.
- resolved Apr 13, 2026, 05:18 PM UTC
This incident has been resolved.
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