KOMOJU incident

Intermittent credit card transaction failures

Resolved after 27 minutes, affecting JSON API and Hosted Page API, on November 28, 2024.

resolved Nov 28, 2024, 02:46 AM UTC

The upstream gateway has recovered and the credit card processing is now fully operational.

Started
Nov 28, 2024, 02:18 AM UTC
Resolved
Nov 28, 2024, 02:46 AM UTC
Duration
27m
Detected by Pingoru
Nov 28, 2024, 02:18 AM UTC

Affected components

JSON APIHosted Page API

Update timeline

  1. identified Nov 28, 2024, 02:18 AM UTC

    We are currently experiencing intermittent network connection issues on our gateways and credit card transactions are partially impacted.

  2. resolved Nov 28, 2024, 02:46 AM UTC

    The upstream gateway has recovered and the credit card processing is now fully operational.

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