Klue incident

Cloudflare failing to route requests

Resolved after 5 hours 41 minutes, affecting app.klue.com, on November 18, 2025.

resolved Nov 18, 2025, 06:08 PM UTC

All user facing services have returned to full operational status. Our backend processing queues should recover gradually over the next 24 hours. Slower than nominal processing times should be expected.

Other major vendors with incidents that started within 30 minutes of this one

Started
Nov 18, 2025, 12:04 PM UTC
Resolved
Nov 18, 2025, 05:45 PM UTC
Duration
5h 41m
Detected by Pingoru
Nov 18, 2025, 12:04 PM UTC

Affected components

app.klue.com

Update timeline

  1. investigating Nov 18, 2025, 02:27 PM UTC

    We are currently aware of an issue with Cloudflare, which is a critical dependency for routing traffic to us. Please monitor https://cloudflarestatus.com for updates.

  2. monitoring Nov 18, 2025, 02:36 PM UTC

    Some traffic has resumed, so app.klue.com may be accessible from some geos. We will continue monitoring the situation.

  3. monitoring Nov 18, 2025, 02:59 PM UTC

    Normal levels of traffic have resumed, however the Klue platform may still be sluggish or experience transient issues.

  4. resolved Nov 18, 2025, 06:08 PM UTC

    All user facing services have returned to full operational status. Our backend processing queues should recover gradually over the next 24 hours. Slower than nominal processing times should be expected.

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