Resolved after 6 hours 26 minutes, affecting Frankfurt, Germany data centers, on August 7, 2026.
The server has remained stable since the solution was implemented. The incident is resolved at this time. If you have any questions or are continuing to see any issues please do not hesitate to reach out to our Support team. We are available 24/7 and always happy to help.
Affected components
Update timeline
- investigating Aug 07, 2026, 04:37 PM UTC
Our Engineers are investigating reports of a service disruption affecting sites on a server in the Frankfurt (DE) data center. We are working to restore service to affected sites as quickly as possible.
- investigating Aug 07, 2026, 05:39 PM UTC
We are continuing to investigate into the cause of the issue. We appreciate your patience while we work on resolving this issue as soon as possible. If you have any questions please do not hesitate to reach out to our Support team.
- investigating Aug 07, 2026, 06:13 PM UTC
Our team is continuing to make progress towards a solution. We appreciate your continued patience while we work on resolving this issue as soon as possible. If you have any questions please do not hesitate to reach out to our Support team.
- identified Aug 07, 2026, 07:04 PM UTC
Our team is in the process of implementing a solution to restore service as soon as possible. We appreciate your patience and understanding while we work to restore service to the affected server. If you have any questions please do not hesitate to reach out to our Support team.
- identified Aug 07, 2026, 08:04 PM UTC
Our team is continuing to make progress on restoring full service to the affected server. We will provide updates as they become available. If you have any questions please do not hesitate to reach out to our Support team.
- identified Aug 07, 2026, 09:37 PM UTC
Our team is working as quickly as possible on implementing a solution. We appreciate your continued patience and will provide updates as they become available.
- monitoring Aug 07, 2026, 09:54 PM UTC
Our Engineers have successfully restored full service to all affected sites in the Frankfurt (DE) data center. We are continuing to monitor the server to ensure it's ongoing stability. If you are still seeing issues with your website please contact our support team. Thank you for your patience and we do apologize for any disruption to your business.
- resolved Aug 07, 2026, 11:03 PM UTC
The server has remained stable since the solution was implemented. The incident is resolved at this time. If you have any questions or are continuing to see any issues please do not hesitate to reach out to our Support team. We are available 24/7 and always happy to help.
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