Resolved after 3 hours 37 minutes, affecting Kinsta support system, on August 3, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Aug 03, 2026, 02:04 PM UTC
Our support system is currently experiencing significant message delays. We are working to resolve the issue as quickly as possible.
- identified Aug 03, 2026, 02:09 PM UTC
We've identified the issue as being with our upstream provider, Intercom. We are reaching out to them to resolve this.
- identified Aug 03, 2026, 02:25 PM UTC
Intercom has updated their status page for this issue: https://www.finstatus.com/us-hosting
- identified Aug 03, 2026, 02:41 PM UTC
We are continuing to work on a fix for this issue with our support system provider.
- identified Aug 03, 2026, 03:45 PM UTC
Intercom is currently working on a resolution for this issue, and we will update again once that is in place.
- monitoring Aug 03, 2026, 04:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 03, 2026, 05:42 PM UTC
This has been resolved.
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