Resolved after 1 hour 37 minutes, affecting Kinsta support system, on January 9, 2026.
Our support system is now available. We do apologize for any difficulties you experienced attempting to reach our support team.
Affected components
Update timeline
- investigating Jan 09, 2026, 07:45 PM UTC
Our support system is not currently available. We are working to resolve the issue as quickly as possible.
- identified Jan 09, 2026, 08:03 PM UTC
Our upstream provider has identified an issue and they are investigating into the matter as well. They have a status page open you may find at https://www.intercomstatus.com/us-hosting/incidents/01KEJ5AZFPGWKRV57MMEAR9M0W
- identified Jan 09, 2026, 08:42 PM UTC
Intercom has identified a database issue and they are working on restoring the application as soon as possible. We appreciate your patience while the upstream provider works on resolving this issue.
- monitoring Jan 09, 2026, 08:59 PM UTC
Intercom has implemented a fix and we are continuing to monitor the service.
- resolved Jan 09, 2026, 09:23 PM UTC
Our support system is now available. We do apologize for any difficulties you experienced attempting to reach our support team.
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