Kaseya incident
Datto BCDR - Server3824 (Germany Region) - Degraded Node Functionality
Resolved after 9 days, on August 25, 2026.
We are aware of a problem where Datto BCDR users paired to Server3824 will experience a service degradation affecting offsite performance and related operations. The Kaseya Engineering Team has identified the issue and is working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Update timeline
- identified Aug 25, 2026, 04:09 PM UTC
We are aware of a problem where Datto BCDR users paired to Server3824 will experience a service degradation affecting offsite performance and related operations. The Kaseya Engineering Team has identified the issue and is working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- resolved Sep 03, 2026, 04:44 PM UTC
This incident has been resolved.
Your product runs on more than Kaseya
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services