Is Kaseya down?
Last checked 1m ago2 active incidents: Scheduled Maintenance – Cloud Target Appliance Upgrades, Datto BCDR - UK Region - Offsite Synchronization Performanc…
Kaseya is reporting degraded performance right now (last checked 1m ago). Services are up but slower or partially failing.
Real-time Kaseya status, recent outages, and incident history: pulled directly from Kaseya's official status page at status.kaseya.net every 5 minutes. Pingoru tracks 48 Kaseya services and has captured 250 incidents in the last 90 days (97.97% uptime). Get email, Slack, Discord, or webhook alerts the moment Kaseya reports a new incident, free for 3 monitors, no credit card.
Active incident 1
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Timeline · 1 update
- investigating · Oct 29, 2026, 07:57 PM UTC
We are aware of a problem where Datto BCDR users in the UK region may experience degraded offsite performance, potentially impacting synchronization operations. The Kaseya Engineering Team is investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Latest: We are aware of a problem where Datto BCDR users in the UK region may experience degraded offsite performance, potentially impacting synchronization operations. The Kaseya Engineer…
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Recent outages & incidents
Past 90 days- Datto AV
Timeline · 2 updates
- investigating · Oct 28, 2026, 06:50 PM UTC
We are aware of a problem where Datto AV is incorrectly flagging newly created .pdf files as PHISH/PDF, causing the files to be quarantined. The Kaseya R&D Team is currently investigating this issue. In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237. To work around this issue: Adding exclusions for the affected folders and files. Then restoring the affected files. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring · Oct 29, 2026, 03:13 PM UTC
Our engineering team has identified the issue and is monitoring the fix. Some PDF files, were incorrectly flagged as PHISH/PDF.Agent. A specific detection rule has been disabled in VDF 8.21.8.130, deployed October 28, 2026. The rest of the PHISH detection category remains active. We are monitoring to confirm new false positives have stopped. Files that have already been quarantined must be restored manually.
Latest: Our engineering team has identified the issue and is monitoring the fix. Some PDF files, were incorrectly flagged as PHISH/PDF.Agent. A specific detection rule has been disabled in…
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Timeline · 2 updates
- monitoring · Oct 26, 2026, 04:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Oct 26, 2026, 08:43 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Timeline · 3 updates
- investigating · Oct 26, 2026, 02:17 PM UTC
We are aware of a problem where Datto SaaS Protection customers hosted on 'aue1-bfyii-1533' are experiencing a disruption to SaaS Protection services and may receive a '500 Internal Server Error' when attempting to access their accounts. The Kaseya Engineering Team is actively investigating. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring · Oct 26, 2026, 06:01 PM UTC
Our R&D team has identified the issue and a fix has been implemented. All customers hosted on node 'aue1-bfyii-1533' are accessible again accounts are functioning normally. We are monitoring for any other issues.
- resolved · Oct 26, 2026, 08:02 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Timeline · 3 updates
- identified · Oct 26, 2026, 01:16 PM UTC
We are aware of a problem where customers hosted on pod 'aue2-saas-p2' are experiencing backup performance degradation affecting M365 and Google Workspace services. The Kaseya Engineering Team has identified the issue and are actively working to resolve it. Should you have any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring · Oct 26, 2026, 06:17 PM UTC
Our R&D team has implemented changes to address the issue and backup success rate metrics for customers hosted on pod 'aue2-saas-p2' have returned to normal levels. We are monitoring for any other issues.
- resolved · Oct 26, 2026, 07:33 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Timeline · 2 updates
- investigating · Oct 24, 2026, 07:07 PM UTC
We are aware of a problem where Node use1-dtc-server-118.datto.com is inaccessible preventing access to Backups/ Screenshots/ Restores. The Kaseya Engineering Team is investigating the situation Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- resolved · Oct 26, 2026, 09:24 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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See the full Kaseya outage history
38 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
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Incident record
Since April 2026 · Statuspage by Atlassian · 48 components checked every 5 minutesThe longest incident in the last year, Datto SaaS Protection - Backup performance degradation for some SharePoint/Teams services on pod 'des1-saas-p1' on March 10, 2026, ran for 127 days. 700 maintenance windows announced in the same period.
Most affected components, last 12 months
- KaseyaOne5
- Kaseya Store4
- Datto AV3
- Uniview Unified Backup Portal1
- VSA 91
Latest incidents
- Datto BCDR - UK Region - Offsite Synchronization Performance Degradation
We are aware of a problem where Datto BCDR users in the UK region may experience degraded offsite performance, potentially impacting synchronization…
- Datto AV - Increase in PDF detection as PHISH/PDF
We are aware of a problem where Datto AV is incorrectly flagging newly created .pdf files as PHISH/PDF, causing the files to be quarantined. The Kaseya R&D…
- Datto Endpoint Backup - Backups not running on some Endpoint Backup Servers
A fix has been implemented and we are monitoring the results.
- Started Oct 29, 2026, 07:57 PM UTC · ● 1d 22h
- Started Oct 28, 2026, 06:50 PM UTC · Resolved Oct 29, 2026, 06:33 PM UTC · 23h 43m
- Started Oct 26, 2026, 04:34 PM UTC · Resolved Oct 26, 2026, 08:43 PM UTC · 4h 8m
- Started Oct 26, 2026, 02:17 PM UTC · Resolved Oct 26, 2026, 08:02 PM UTC · 5h 45m
- Datto SaaS Protection - Backup Performance Degradation For Customers Hosted On Pod 'aue2-saas-p2' ResolvedStarted Oct 26, 2026, 01:16 PM UTC · Resolved Oct 26, 2026, 07:33 PM UTC · 6h 17m
- Started Oct 24, 2026, 07:07 PM UTC · Resolved Oct 26, 2026, 09:24 PM UTC · 2d 2h
- Started Oct 23, 2026, 02:50 PM UTC · Resolved Oct 26, 2026, 09:12 PM UTC · 3d 6h
- Started Oct 22, 2026, 09:28 AM UTC · Resolved Oct 22, 2026, 06:26 PM UTC · 8h 58m