Kaseya incident
Datto SaaS Protection - Backup Performance Degradation For Customers Hosted On Pod 'aue2-saas-p2'
Resolved after 6 hours 17 minutes, on October 26, 2026.
Our R&D team has implemented changes to address the issue and backup success rate metrics for customers hosted on pod 'aue2-saas-p2' have returned to normal levels. We are monitoring for any other issues.
Update timeline
- identified Oct 26, 2026, 01:16 PM UTC
We are aware of a problem where customers hosted on pod 'aue2-saas-p2' are experiencing backup performance degradation affecting M365 and Google Workspace services. The Kaseya Engineering Team has identified the issue and are actively working to resolve it. Should you have any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring Oct 26, 2026, 06:17 PM UTC
Our R&D team has implemented changes to address the issue and backup success rate metrics for customers hosted on pod 'aue2-saas-p2' have returned to normal levels. We are monitoring for any other issues.
- resolved Oct 26, 2026, 07:33 PM UTC
This incident has been resolved.
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