Kaseya incident
Datto SaaS Protection - Backup performance and access issues for customers hosted on node 'gbe2-bfyii-1225'
Resolved after 19 hours 54 minutes, on April 30, 2026.
Our R&D team has implemented a fix to address the SaaS Protection account access issues and customers should no longer receive a 504 error when logging in. We are actively monitoring the node for any other issues.
Update timeline
- identified Apr 30, 2026, 04:38 PM UTC
We are aware of a problem where customers hosted on node 'gbe2-bfyii-1225' are experiencing degraded backup performance for SharePoint/Teams services as well as receiving 504 errors when attempting to access their SaaS Protection accounts. The Kaseya R&D Team has identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring Apr 30, 2026, 07:36 PM UTC
Our R&D team has implemented a fix to address the SaaS Protection account access issues and customers should no longer receive a 504 error when logging in. We are actively monitoring the node for any other issues.
- resolved May 01, 2026, 12:33 PM UTC
This incident has been resolved.
Your product runs on more than Kaseya
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services