Kaseya incident
Datto BCDR - Archived Agents May Generate Sync Completion Alerts for Points Marked for Offsite.
Resolved after 18 days, on August 6, 2026.
A known issue exists where archived agents may continue to generate sync completion alerts when associated local points are marked as offsite, despite the agents being in an archived state. While a long-term solution is scheduled for implementation in a future release, assets affected before the fix is deployed will need to be corrected through manual intervention. Customers seeking to implement this mitigation should submit a request through the Kaseya Help Desk Portal at https://helpdesk.kaseya.com/hc/en-gb. Our Support team will assist with the required remediation activities. Thank you for your understanding and continued support.
Update timeline
- investigating Aug 06, 2026, 05:51 PM UTC
A known issue exists where archived agents may continue to generate sync completion alerts when associated local points are marked as offsite, despite the agents being in an archived state. While a long-term solution is scheduled for implementation in a future release, assets affected before the fix is deployed will need to be corrected through manual intervention. Customers seeking to implement this mitigation should submit a request through the Kaseya Help Desk Portal at https://helpdesk.kaseya.com/hc/en-gb. Our Support team will assist with the required remediation activities. Thank you for your understanding and continued support.
- resolved Aug 24, 2026, 06:02 PM UTC
This incident has been resolved.
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