Kaseya incident
Autotask - Multiple Regions - Inbound emails are not creating tickets
Resolved after 13 hours 2 minutes, on July 28, 2026.
This incident has been resolved. All inbound emails that occurred during the incident timeframe have been successfully reprocessed.
Update timeline
- investigating Jul 28, 2026, 06:01 PM UTC
We are aware of a problem where tickets are not getting created from inbound emails. The Kaseya Engineering Team is investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring Jul 28, 2026, 06:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 29, 2026, 07:04 AM UTC
This incident has been resolved. All inbound emails that occurred during the incident timeframe have been successfully reprocessed.
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