Kaseya incident
Endpoint Backup v2 - UniView is exhibiting inconsistencies in backup reporting, resulting in inaccurate backup status visibility
Resolved after 1 day 11 hours, on July 28, 2026.
This incident has been resolved. We will continue to monitor the environment to ensure ongoing stability. If you continue to experience any issues, please contact Kaseya Support. We sincerely apologize for the disruption and thank you for your patience while we worked to resolve this issue.
Update timeline
- investigating Jul 28, 2026, 12:52 PM UTC
We are aware of a problem where Endpoint Backup v2 assets in UniView may incorrectly indicate backup failures despite successful backup completion, which can trigger unnecessary email notifications. The Kaseya R&D Team is investigating the issue and working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- investigating Jul 28, 2026, 06:04 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 28, 2026, 11:59 PM UTC
Our R&D team has implemented a fix, and we're seeing improved performance across the affected systems. We're continuing to monitor the environment to ensure the improvements are sustained.
- resolved Jul 29, 2026, 11:59 PM UTC
This incident has been resolved. We will continue to monitor the environment to ensure ongoing stability. If you continue to experience any issues, please contact Kaseya Support. We sincerely apologize for the disruption and thank you for your patience while we worked to resolve this issue.
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