Datto Networking - Web Filtering Configuration Changes on DNA/D200 Devices Failed to Apply Successfully

Update timeline

1. identified Jul 23, 2026, 01:37 PM UTC

   We are aware of a problem where web filtering configuration changes are not being successfully applied on the DNA and D200 appliances. The Kaseya R&D Team has identified the issue and is working towards a resolution. In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

2. identified Jul 24, 2026, 03:49 PM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Jul 27, 2026, 12:33 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jul 27, 2026, 02:45 PM UTC

   This incident has been resolved.