Resolved after 9 days 4 hours, on June 15, 2026.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating Jun 15, 2026, 02:12 PM UTC
We are aware of a problem where a subset of Endpoint Backup v2 assets can experience a backup failure due to a "Errors writing to the AOF file: Input/output" error. The Kaseya R&D Team is investigating the issue and working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- investigating Jun 15, 2026, 05:31 PM UTC
We are continuing to investigate this issue.
- identified Jun 16, 2026, 06:45 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 23, 2026, 05:53 PM UTC
We’re pleased to share that our team will begin rolling out the fix to non-U.S. regions on June 23, 2026 at 06:00 PM UTC, followed by deployment to U.S. regions on June 24, 2026 at 08:00 AM UTC. We appreciate your patience as we work to ensure a smooth and reliable update experience for all customers.
- monitoring Jun 24, 2026, 01:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 24, 2026, 06:44 PM UTC
This incident has been resolved.
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