Resolved after 4 hours 55 minutes, affecting VSA 9, on April 23, 2026.
We are continuing to monitor for any further issues.
Affected components
VSA 9
Update timeline
- investigating Apr 23, 2026, 03:58 PM UTC
We are currently experiencing a partial service disruption affecting a subset of customers using VSA9 LiveConnect (liveconnect.me). Customers may notice issues accessing LiveConnect on-demand services. Our team is working to restore the functionality on the affected instances at this time. We apologize for any inconvenience. - Cloud Operations Team
- monitoring Apr 23, 2026, 08:00 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 23, 2026, 08:00 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 23, 2026, 08:54 PM UTC
This incident has been resolved.
Your product runs on more than Kaseya
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services