Kaseya incident
Autotask PSA - UK01, UK02, UK03, EU1, DE1 - Latency and Errors Observed Within the UI
Resolved after 2 hours 12 minutes, on September 24, 2026.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating Sep 24, 2026, 07:21 AM UTC
We are aware of a problem where latency and error messages are being observed when navigating the Autotask UI. The Kaseya Engineering Team is aware of this behaviour and is currently investigating. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- identified Sep 24, 2026, 08:11 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 24, 2026, 08:37 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 24, 2026, 09:34 AM UTC
This incident has been resolved.
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