Kaseya incident
Datto Workplace - US Region - US-based users are currently unable to authenticate to US-hosted cells
Resolved after 3 hours 42 minutes, on September 14, 2026.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating Sep 14, 2026, 03:05 PM UTC
We are aware of a problem where US-based users are currently unable to authenticate to US-hosted cells. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team here: https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
- monitoring Sep 14, 2026, 03:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 14, 2026, 06:47 PM UTC
This incident has been resolved.
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