Kajabi Outage History

Started May 29, 2026, 05:03 PM UTC· resolved May 29, 2026, 09:32 PM UTC

1. investigating May 29, 2026, 05:03 PM UTC

   We are currently investigating reports of errors affecting community access. Some users may be unable to load or interact with community content. Our team has been alerted and is actively looking into the issue.

2. monitoring May 29, 2026, 08:14 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 29, 2026, 09:32 PM UTC

   This incident has been resolved.

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Started May 27, 2026, 03:29 PM UTC· resolved May 28, 2026, 03:07 PM UTC

1. investigating May 27, 2026, 03:29 PM UTC

   We are currently investigating reports of slower than expected response times with CoFounder. Our team is actively looking into the cause and working to restore normal performance as quickly as possible. We'll provide updates as we learn more.

2. identified May 27, 2026, 04:32 PM UTC

   We've identified the cause as an ongoing incident with OpenAI, which CoFounder relies on. CoFounder response times will remain delayed until OpenAI resolves the upstream issue. You can monitor OpenAI's status directly at https://status.openai.com. We'll continue to provide updates here as we learn more.

3. resolved May 28, 2026, 03:07 PM UTC

   This incident has been resolved.

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Started May 14, 2026, 03:48 PM UTC· resolved May 14, 2026, 04:42 PM UTC

1. identified May 14, 2026, 03:48 PM UTC

   We are aware of an issue where the "Respond to dispute" button on disputed transactions is not responding when clicked. We will update this status once we have more information.

2. monitoring May 14, 2026, 04:23 PM UTC

   A fix has been deployed for the issue affecting the "Respond to dispute" button on disputed transactions. We are monitoring to confirm stability.

3. resolved May 14, 2026, 04:42 PM UTC

   Functionality has been restored and the "Respond to dispute" button is working as expected.

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Started May 13, 2026, 02:05 PM UTC· resolved May 13, 2026, 05:21 PM UTC

1. investigating May 13, 2026, 02:05 PM UTC

   We are currently investigating reports of Heroes being unable to access the support portal through the "Contact support" on the top right menu in Kajabi. Our team is actively working to identify the cause and resolve this as quickly as possible. As a temporary workaround, you can access our help center directly at help.kajabi.com for assistant or contact our support team via email at [email protected].

2. monitoring May 13, 2026, 03:35 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 13, 2026, 05:21 PM UTC

   This incident has been resolved.

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Started May 06, 2026, 08:39 PM UTC· resolved May 06, 2026, 08:47 PM UTC

1. identified May 06, 2026, 08:39 PM UTC

   We have identified an issue where users are experiencing errors when attempting to access the Webhooks page via Settings > Integrations & Webhooks > Webhooks. Our engineering team is actively working on a fix and we are moving as quickly as possible to restore full functionality. We will continue to provide updates as we make progress.

2. resolved May 06, 2026, 08:47 PM UTC

   This incident has been resolved.

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Started May 04, 2026, 05:22 PM UTC· resolved May 04, 2026, 05:40 PM UTC

1. investigating May 04, 2026, 05:22 PM UTC

   We are currently investigating why the Help Center is not loading and is displaying a "404 Error". Our team is actively looking into the issue and working as quickly as possible to identify the cause. We will provide an update as soon as more information is available. Thank you for your patience.

2. monitoring May 04, 2026, 05:27 PM UTC

   A fix has been implemented and we are monitoring the results. Please clear your browser's cache to ensure you receive the latest updates. Thank you for your patience while we worked to resolve this issue.

3. resolved May 04, 2026, 05:40 PM UTC

   This incident has been resolved. In case you have been seeing the 404 error earlier, please clear your browser's cache to ensure you are loading the latest version of the Help Center.

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Started Apr 29, 2026, 07:51 PM UTC· resolved Apr 29, 2026, 09:54 PM UTC

1. identified Apr 29, 2026, 07:51 PM UTC

   We are currently investigating reports of text display issues in the Cofounder chat window. Some users may experience difficulty reading chat messages during this time. Our team is actively looking into this and we'll provide updates as we learn more.

2. monitoring Apr 29, 2026, 09:37 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 29, 2026, 09:54 PM UTC

   This incident has been resolved.

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Started Apr 23, 2026, 04:23 PM UTC· resolved Apr 23, 2026, 05:20 PM UTC

1. investigating Apr 23, 2026, 04:23 PM UTC

   We're currently investigating an issue affecting Community products that is resulting in errors for some Heroes. Our team is actively working to identify the cause and restore normal functionality. We'll update this page as soon as we have more information.

2. identified Apr 23, 2026, 04:25 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Apr 23, 2026, 04:39 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Apr 23, 2026, 05:20 PM UTC

   This incident has been resolved.

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Started Apr 16, 2026, 01:32 PM UTC· resolved Apr 16, 2026, 06:23 PM UTC

1. investigating Apr 16, 2026, 01:32 PM UTC

   We are currently investigating reports of issues with media file uploads. Some users may occasionally experience difficulty uploading images, audio, video, and other files. Our team is actively looking into this and working as quickly as possible to resolve it. We will provide updates as more information becomes available.

2. identified Apr 16, 2026, 01:50 PM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Apr 16, 2026, 06:23 PM UTC

   This incident has been resolved.

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Started Apr 15, 2026, 10:23 PM UTC· resolved Apr 16, 2026, 03:03 AM UTC

1. identified Apr 15, 2026, 10:23 PM UTC

   We have identified the cause of the image upload issue affecting various sections of the platform. Our team is actively working on a fix and will deploy it as quickly as possible. We will continue to provide updates as we make progress.

2. monitoring Apr 16, 2026, 12:03 AM UTC

   A fix has been deployed. We are actively monitoring the results to ensure full resolution.

3. resolved Apr 16, 2026, 03:03 AM UTC

   This incident has been resolved.

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Started Apr 14, 2026, 01:17 PM UTC· resolved Apr 14, 2026, 01:46 PM UTC

1. identified Apr 14, 2026, 01:17 PM UTC

   Due to a vendor outage, live chat support may be sporadically unavailable. We will update this page as soon as we have updates to share.

2. resolved Apr 14, 2026, 01:46 PM UTC

   Our vendor has resolved the issue. Both Fin and live chat support are now fully operational. We appreciate your patience during this time.

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Started Apr 13, 2026, 08:13 PM UTC· resolved Apr 13, 2026, 11:52 PM UTC

1. investigating Apr 13, 2026, 08:13 PM UTC

   We're aware of an issue affecting the Kajabi Mobile App. It may appear to be flickering and/or unexpectedly reloading when opening the app. Our team is actively investigating and will provide updates as we learn more. We appreciate your patience.

2. identified Apr 13, 2026, 08:50 PM UTC

   We've identified the cause of the flickering and reloading behavior affecting the Kajabi Mobile App. Our engineering team is working as quickly as possible to deploy a fix. Thank you for your continued patience.

3. resolved Apr 13, 2026, 11:52 PM UTC

   This incident has been resolved. Please update to the latest version of the Kajabi mobile app from the Google Play Store.

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Started Mar 30, 2026, 04:31 PM UTC· resolved Apr 08, 2026, 08:35 PM UTC

1. investigating Mar 30, 2026, 04:31 PM UTC

   We’re currently experiencing an issue where support emails are not being sent from our system. Our team is actively working to resolve this as quickly as possible. In the meantime, if you need assistance, please reach out to us via live chat for immediate support. We appreciate your patience and will provide updates as soon as possible.

2. monitoring Mar 30, 2026, 07:25 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 08, 2026, 08:35 PM UTC

   This incident has been resolved.

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Started Mar 26, 2026, 10:24 PM UTC· resolved Mar 26, 2026, 11:47 PM UTC

1. investigating Mar 26, 2026, 10:24 PM UTC

   We are currently investigating reports of a "Not Authorized" error affecting new customers attempting to access their Community Groups after purchase/granting an offer.

2. identified Mar 26, 2026, 10:39 PM UTC

   The issue has been identified and a fix is being implemented.

3. resolved Mar 26, 2026, 11:47 PM UTC

   This incident has been resolved.

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Started Mar 05, 2026, 10:03 PM UTC· resolved Mar 06, 2026, 07:45 AM UTC

1. investigating Mar 05, 2026, 10:03 PM UTC

   We are currently investigating reports of intermittent issues with contact search results. Some users may find that specific contacts are not appearing in search queries. There is no data loss. Our engineering team is looking into the root cause. Please follow this page for updates.

2. identified Mar 06, 2026, 12:41 AM UTC

   We have identified the cause of the search discrepancies affecting the Contacts tab. Our team is currently implementing a fix to re-sync search results and restore full functionality. We are working as quickly as possible to get this resolved for you.

3. monitoring Mar 06, 2026, 06:49 AM UTC

   A fix has been deployed, and we are seeing search results return to normal. We are continuing to monitor the system closely to ensure stability across all accounts. We appreciate your patience while we work to resolve this completely.

4. resolved Mar 06, 2026, 07:45 AM UTC

   This incident has been resolved.

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Started Mar 03, 2026, 01:20 PM UTC· resolved Mar 03, 2026, 02:26 PM UTC

1. investigating Mar 03, 2026, 01:20 PM UTC

   Due to a vendor outage, live chat and email support may have delays intermittently. We will update this page as soon as we have updates to share.

2. resolved Mar 03, 2026, 02:26 PM UTC

   This incident has been resolved.

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Started Feb 26, 2026, 02:52 PM UTC· resolved Feb 26, 2026, 05:42 PM UTC

1. identified Feb 26, 2026, 02:52 PM UTC

   We are currently investigating an issue affecting editing within certain areas of Kajabi. While most users are unaffected, a small subset of Heroes may find they are temporarily unable to save changes or modify existing data in the following areas: Blog Posts Forms & Assessments Contacts Quizzes Our engineering team has identified the root cause and working to restore full editing capabilities as quickly as possible.

2. monitoring Feb 26, 2026, 04:11 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Feb 26, 2026, 05:42 PM UTC

   This incident has been resolved.

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Started Feb 25, 2026, 06:31 PM UTC· resolved Feb 25, 2026, 09:34 PM UTC

1. identified Feb 25, 2026, 06:31 PM UTC

   We are currently addressing a delivery delay affecting Heroes with Microsoft email addresses (Outlook, Hotmail, and Live) from receiving transactional emails. This may include emails relating to Mobile Email Confirmations, Form Submissions Created, Payment Failure Notifications, and Offer Purchase emails. Our team is working to ensure all transactional emails are delivered. We'll update this status page when we have more information.

2. monitoring Feb 25, 2026, 09:13 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Feb 25, 2026, 09:34 PM UTC

   This incident has been resolved.

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Started Feb 25, 2026, 04:44 PM UTC· resolved Feb 25, 2026, 06:55 PM UTC

1. investigating Feb 25, 2026, 04:44 PM UTC

   We are currently investigating an issue where some customers are seeing a "Coming Soon" message on lessons that have already been set to Published. We'll update this status page as we get more information.

2. identified Feb 25, 2026, 04:58 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Feb 25, 2026, 06:25 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Feb 25, 2026, 06:55 PM UTC

   This incident has been resolved.

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Started Feb 11, 2026, 05:33 PM UTC· resolved Feb 11, 2026, 07:16 PM UTC

1. identified Feb 11, 2026, 05:33 PM UTC

   We have identified an issue preventing Heroes from onboarding to sales tax. Our team is actively investigating this with our service provider Quaderno and will provide updates as soon as we have them. Thank you for your patience. This issue does NOT impact heroes currently using sales tax.

2. monitoring Feb 11, 2026, 06:17 PM UTC

   We have implemented a fix and onboarding to sales tax is now working. We are continuing to monitor for any additional errors.

3. resolved Feb 11, 2026, 07:16 PM UTC

   This incident has been resolved.

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Started Feb 10, 2026, 06:52 PM UTC· resolved Feb 10, 2026, 07:47 PM UTC

1. monitoring Feb 10, 2026, 06:52 PM UTC

   Our DNS provider for email sending pools is experiencing Infrastructure Instability. This can affect delivery times for emails. We are watching the situation and will update when it is resolved.

2. resolved Feb 10, 2026, 07:47 PM UTC

   Our DNS provider for email sending pools has restored customer-facing services. Our shared email pool DNS is now resolving properly. Additionally, Custom Email Domain Sending (CEDS) is unaffected.

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Started Jan 23, 2026, 05:29 PM UTC· resolved Jan 27, 2026, 06:32 PM UTC

1. investigating Jan 23, 2026, 05:29 PM UTC

   We’re currently investigating an issue causing delays in processing recent email activity. As a result, Heroes may be unable to filter contacts by recent email events across broadcasts and sequences. We’ll update this status page as more information becomes available.

2. identified Jan 23, 2026, 06:24 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jan 23, 2026, 06:48 PM UTC

   A fix has been implemented and we are monitoring the results. Contact search may still not reflect recent email event data until the it gets backfilled. There is no data loss. We will continue to keep you updated here.

4. resolved Jan 27, 2026, 06:32 PM UTC

   This incident is now resolved.

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Started Jan 21, 2026, 09:29 PM UTC· resolved Jan 21, 2026, 11:40 PM UTC

1. investigating Jan 21, 2026, 09:29 PM UTC

   We are currently experiencing an issue where the Communities "View Reply" button within posts is inaccessible. Users may be unable to see some comments during this time. Our engineering team is actively investigating the cause and working to resolve the issue as quickly as possible. We’ll provide updates here as more information becomes available. Thank you for your patience and understanding.

2. identified Jan 21, 2026, 09:36 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jan 21, 2026, 10:27 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jan 21, 2026, 11:40 PM UTC

   This incident has been resolved.

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Started Jan 18, 2026, 03:22 AM UTC· resolved Jan 18, 2026, 03:45 AM UTC

1. investigating Jan 18, 2026, 03:22 AM UTC

   We are currently seeing issues with admin and checkout loading due to a vendor outage (https://status.openexchangerates.org/ ). We will update this page as new information becomes available. We appreciate your patience and understanding during this time.

2. monitoring Jan 18, 2026, 03:40 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jan 18, 2026, 03:45 AM UTC

   This incident has been resolved.

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Started Jan 15, 2026, 12:26 PM UTC· resolved Jan 15, 2026, 09:22 PM UTC

1. investigating Jan 15, 2026, 12:26 PM UTC

   Contact data and search results are currently delayed. There is no data loss—all your information is safe. Newly created or updated contacts may take a little time to appear in your contact list. We are currently investigating and will update this status when we have more information.

2. monitoring Jan 15, 2026, 01:31 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jan 15, 2026, 09:22 PM UTC

   This incident has been resolved.

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