Resolved after 4 days 1 hour, on January 23, 2026.
A fix has been implemented and we are monitoring the results. Contact search may still not reflect recent email event data until the it gets backfilled. There is no data loss. We will continue to keep you updated here.
Update timeline
- investigating Jan 23, 2026, 05:29 PM UTC
We’re currently investigating an issue causing delays in processing recent email activity. As a result, Heroes may be unable to filter contacts by recent email events across broadcasts and sequences. We’ll update this status page as more information becomes available.
- identified Jan 23, 2026, 06:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 23, 2026, 06:48 PM UTC
A fix has been implemented and we are monitoring the results. Contact search may still not reflect recent email event data until the it gets backfilled. There is no data loss. We will continue to keep you updated here.
- resolved Jan 27, 2026, 06:32 PM UTC
This incident is now resolved.
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