Is Kajabi down?

We've identified an issue where the unsubscribe link in email broadcasts is leading to a 404 error page. We're currently investigating and will share updates as we learn more.

We've identified an issue where the unsubscribe link in email broadcasts is leading to a 404 error page. The unsubscribe button at the top of the email is not affected and continues to work as expected. We're currently investigating and will share updates as we learn more.

We've identified the cause of this issue was from a recent update made by one of our third-party vendors, and they are actively working to roll it back. The unsubscribe option at the top of the email, if available, is not affected and continues to work as expected. We'll continue to share updates as they become available.

Our third-party vendor has deployed a fix, and the unsubscribe link is now working correctly for new email broadcasts. Please note this fix does not apply retroactively — Email Broadcasts sent prior to the fix will still direct to a 404 page when the unsubscribe link is clicked. The unsubscribe option at the top of the email, if available, has remained available throughout and can be used in the meantime. We apologize for the inconvenience and appreciate your patience.

We've noticed an issue with slow load times or difficulty accessing your sites. We've identified the root cause of the issue and our engineering team is actively working on a fix. We'll continue to post updates here as we make progress.

A fix has been deployed for the site availability issues. We're closely monitoring the results to confirm full resolution and will update this page once we're confident the issue is fully resolved. Thank you for your patience throughout.

This incident has been resolved.

We have identified the cause of the issues affecting video uploads and playback. A change made by our third-party video hosting provider is responsible for the longer processing times and audio dropouts reported on some recently uploaded videos. The change has been rolled back to prevent new uploads from being affected, and impacted videos are being reprocessed. Our team is working as quickly as possible alongside our provider to fully resolve this and will share an update when we have more information.

Reprocessing of the affected videos is still in progress. Some previously uploaded videos may continue to show audio dropouts until that reprocessing completes. Our team is working as quickly as possible alongside our provider and will post another update once reprocessing has finished.

Reprocessing of the affected videos has now been completed. All previously uploaded videos experiencing audio dropouts have been fixed and should be playing normally. Thank you for your patience while we worked with our provider to resolve this issue.

We're aware that some emails related to our Heroes' Community Product are being delayed. We are currently investigating the issue. We'll share more information as soon as it's available.

This incident has been resolved. Resolving it required clearing the affected email queue. This means some Community product emails from September 8–9 may not have been delivered, or may have been delivered more than once to your customers. We apologize for the disruption this may have caused and appreciate your patience as worked to resolve this issue.

We are currently investigating reports of Checkout Templates becoming stuck in an updating state only when an Offer is duplicated. Affected users may be unable to save or apply changes to the checkout template on the duplicated Offer. Our engineering team is actively looking into this and working as quickly as possible to resolve it. We will post an update as soon as we have more information.

The issue has been identified and a fix is being implemented.

This incident has been resolved.