Delays in Automations Processing

Update timeline

1. identified Aug 27, 2026, 07:40 PM UTC

   We are currently investigating reports of delays in Automations being applied. Contacts may remain in an Automation step longer than expected before the next step is triggered. Though some steps may not appear visible, no data has been lost and will appear when the step completes. Our team is working to resolve this as quickly as possible, and we will share another update shortly.

2. identified Aug 28, 2026, 12:09 AM UTC

   We encountered a technical issue that temporarily froze customer progression through date-based Automations between August 24, 2026 and August 27th, 2026. This meant that any time-sensitive campaigns you had running, like limited-time offers or deadline-based sequences may not have sent to all intended customers. The issue is fully resolved and automations have resumed normally. If you had a time-sensitive automation that was intended to be processed over this time period, and believe you may be affected, please reach out to [email protected].

3. resolved Sep 02, 2026, 03:23 PM UTC

   We encountered a technical issue that temporarily froze customer progression through date-based Automations between August 24, 2026 and August 27th, 2026. This meant that any time-sensitive campaigns you had running, like limited-time offers or deadline-based sequences may not have sent to all intended customers. The issue is fully resolved and automations have resumed normally. If you had a time-sensitive automation that was intended to be processed over this time period, and believe you may be affected, please reach out to [email protected].