Kajabi incident
Checkout Templates Not Updating After Offer Duplication
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Resolved after 3 hours 38 minutes, on September 2, 2026.
The issue has been identified and a fix is being implemented.
Update timeline
- investigating Sep 02, 2026, 07:48 PM UTC
We are currently investigating reports of Checkout Templates becoming stuck in an updating state only when an Offer is duplicated. Affected users may be unable to save or apply changes to the checkout template on the duplicated Offer. Our engineering team is actively looking into this and working as quickly as possible to resolve it. We will post an update as soon as we have more information.
- identified Sep 02, 2026, 08:22 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 02, 2026, 11:26 PM UTC
This incident has been resolved.
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