Kajabi incident
Investigating Email Delivery Issues (Microsoft Providers)
Resolved after 3 hours 2 minutes, on February 25, 2026.
A fix has been implemented and we are monitoring the results.
Update timeline
- identified Feb 25, 2026, 06:31 PM UTC
We are currently addressing a delivery delay affecting Heroes with Microsoft email addresses (Outlook, Hotmail, and Live) from receiving transactional emails. This may include emails relating to Mobile Email Confirmations, Form Submissions Created, Payment Failure Notifications, and Offer Purchase emails. Our team is working to ensure all transactional emails are delivered. We'll update this status page when we have more information.
- monitoring Feb 25, 2026, 09:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 25, 2026, 09:34 PM UTC
This incident has been resolved.
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