Resolved after 14 hours 35 minutes, affecting Application, on July 21, 2026.
Update: The issue remains resolved, and we have not observed any new issues. System performance and stability continue to operate within expected parameters. Our teams will continue monitoring as a precaution, but no further customer impact has been identified. Current Status: Resolved Next Update: A Root Cause Analysis (RCA) will be provided within 7–10 business days.
Affected components
Update timeline
- identified Jul 21, 2026, 09:02 PM UTC
Issue: Some JazzHR users are experiencing an application performance issue where the platform fails to fully load, with pages remaining in a loading state indefinitely. Customer Impact: Affected users are unable to access the JazzHR platform, preventing them from managing candidates, requisitions, and other hiring workflows. No workaround is currently available. Issue Identified: Our team has identified the issue and is actively investigating.
- monitoring Jul 21, 2026, 11:20 PM UTC
Fix Applied — Monitoring A fix has been applied to resolve the reported issue. Our team is actively monitoring to confirm stability and ensure no recurrence. If you continue to experience any issues.
- resolved Jul 22, 2026, 11:37 AM UTC
Update: The issue remains resolved, and we have not observed any new issues. System performance and stability continue to operate within expected parameters. Our teams will continue monitoring as a precaution, but no further customer impact has been identified. Current Status: Resolved Next Update: A Root Cause Analysis (RCA) will be provided within 7–10 business days.
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