Is JazzHR down?

We are investigating an issue affecting Career Page settings in JazzHR. Users may see an "Access Denied" error when clicking Save Changes on the Career Page Layout settings page (Settings > Jobs). Changes made on this page are not saved. Public career pages and candidate applications are not affected at this time.

We’ve identified the Cloudflare rule blocking saves on the Career Page Layout page. SRE is investigating why this route triggers a false positive. We’ll update the team as soon as we know more.

A fix has been implemented, and we have confirmed that changes to the Career Page layout can now be saved successfully. We will continue to monitor the results.

Resolved – JazzHR – Unable to Save Career Page Settings Incident Duration: Oct 21, 2026, ~11:25 AM – 12:40 PM (status page posted 12:15 PM; fix confirmed working 12:52 PM) Impact Summary: Some customers couldn't save changes on the Career Page Layout page (Settings > Jobs). The block page appeared when they tried to save. Other parts of JazzHR weren't affected. Cause: A Cloudflare security rule that protects against a known vulnerability wrongly flagged the save request on that page. The rule had been re-enabled for security reasons. Mitigation: Our engineering team deployed a fix that stops the rule from blocking this page. Saving career page settings works normally again. We apologize for any inconvenience. If you still have trouble saving changes for Career Page Layouts, please reach out to JazzHR Support for further assistance.

JazzHR eSignature functionality is currently unavailable. Our eSignature partner, Dropbox Sign, is performing emergency maintenance that began at approximately 7:20 AM PT. They took their service offline as a precaution after identifying security vulnerabilities in a software component. They are applying patches now. Impact: Offer letters and other documents can't be sent for signature. Jobseekers and other signers can't open or sign documents, including embedded signing. Completed signed documents may not be delivered or updated in JazzHR until service is restored. Errors may appear when using any JazzHR eSignature feature. Other JazzHR functionality isn't affected. Next steps: Dropbox Sign hasn't given a restoration time yet. We're monitoring their progress and will update this page as we have more information. No action is needed from customers. After service is restored, retry any failed sends or signatures. If a document is stuck after service is restored, contact Support. We apologize for the disruption and thank you for being a JazzHR customer.

JazzHR eSignature functionality is showing as restored. Our eSignature partner, Dropbox Sign, finished its emergency maintenance and reported its systems back online at approximately 9:15 AM PT. The outage began at approximately 7:20 AM PT, so eSignature features were unavailable for about two hours. What was affected: Sending offer letters and other documents for signature. Signing documents, including embedded signing. Delivery of completed signed documents. Next steps: We're monitoring to confirm that eSignature features are working normally in JazzHR. Retry any sends or signatures that failed during the outage. If a document is still stuck, or a completed document hasn't updated, contact Support. We'll post a final update once we've confirmed everything is stable. We apologize for the disruption.

JazzHR eSignature functionality has been restored and is operating normally. Thank you for your patience. Incident Duration: Oct 21, 2026, approximately 7:20 AM – 9:15 AM PT (about 2 hours) Impact Summary: During this time, JazzHR eSignature features were unavailable. Offer letters and other documents couldn't be sent for signature, and signers couldn't open or sign documents, including embedded signing. Delivery of completed signed documents may also have been delayed. Other JazzHR functionality wasn't affected. Cause: Our eSignature partner, Dropbox Sign, took its service offline for emergency maintenance after identifying security vulnerabilities in a software component. Mitigation: Dropbox Sign upgraded its systems to the latest secure version of PHP and brought its service back online. We monitored JazzHR eSignature activity after the service returned and confirmed it is working normally. What you may need to do: Retry any sends or signatures that failed during the incident. If a document is still stuck or a completed document hasn't updated, contact Support for further assistance. Thank you!

We are currently investigating an issue affecting the JazzHR Basic Widget. Job listings embedded on external career sites using the Basic Widget may fail to display, resulting in a blank space where open positions normally appear. Impacted Workflows: Candidates visiting external website career pages using the embedded Basic Widget are unable to view or apply for open positions. This issue is isolated to external websites utilizing the Basic Widget. Our Engineering team has been engaged and is actively diagnosing the root cause.

Our Engineering team has identified the underlying cause and is actively working on a resolution. We will continue to provide updates as progress is made toward full restoration of service.

A fix has been implemented to address the issue affecting the JazzHR Basic Widget. Job listings embedded on external career sites should now be displaying as expected. Our team is actively monitoring system performance and application behavior to ensure the fix remains effective and that service stability is fully restored.

Resolved The issue affecting the JazzHR Basic Widget has been fully resolved. Following the implementation of the fix and a period of enhanced monitoring, job listings embedded on external career sites are displaying and functioning as expected. Our Engineering team identified the root cause, implemented a corrective fix, and validated service restoration. Monitoring has confirmed stable performance, and no further impact has been observed. A detailed Root Cause Analysis (RCA) is currently being prepared and will be made available within 7-10 business days. We apologize for any inconvenience this issue may have caused and appreciate your patience while we worked to restore service.

**Incident summary** On October 16, 2026, job listings embedded on some external career sites through the JazzHR Basic Widget failed to display. Candidates visiting affected sites saw a blank area where open jobs normally appeared. The issue did not affect the JazzHR Advanced Widget.  The impact began at approximately 09:15 UTC and service was restored at 15:19 UTC.  **Detection** The issue was identified after customers contacted our Support team. Engineering reproduced the problem and found that browsers were refusing to load the Basic Widget script because its declared content type did not match the content it returned.  **Root cause** A security update required browsers to enforce declared content types more strictly. The Basic Widget returned JavaScript but was incorrectly labeled as HTML by an older response-handling path. Browsers therefore blocked the script instead of displaying job listings.  **Resolution** Engineering corrected the response handling so the Basic Widget is served with the proper JavaScript content type. The change was tested in staging, deployed to production, and verified on affected customer sites. Customers did not need to update or reinstall their widget code.  **Preventative measures** To prevent a recurrence of this issue and improve our response to similar incidents, the following actions have been taken or are planned:  ·       **Code Improvements**: Automated tests were added to the response-handling bridge to ensure content types are preserved and correctly declared. ·       **Enhanced Monitoring**: A new synthetic smoke test has been proposed to simulate a browser loading the Basic Widget. This will allow for automated detection of rendering issues before they impact customers. ·       **Validation Updates:** The checklist for global security changes has been updated to include representative browser-integrated workflows, ensuring cross-site scripts are exercised during pre-deployment testing.

We are currently investigating an issue affecting the Indeed Apply functionality for job listings published through JazzHR. Customer Impact: Candidates applying to jobs on Indeed may not see the inline Indeed Apply option and will instead be redirected to complete their application on your company's career page. Career page applications are fully operational and unaffected. Our engineering team is actively investigating, and we will provide an update as soon as more information is available.

We have determined that the Indeed Apply option was not showing as applied in all cases due to an error made during a recent update that affected how data was loaded into the feed provided to Indeed. We are working on a correction and will be deploying it as soon as practical. We will provide further information here as it becomes available and when we have verified the fix is deployed.

We have deployed a fix for the data being sent to Indeed and verified that our outbound data is now fully as Indeed expects it to be. We are monitoring this to insure no further changes are needed on our side and that the changes are seen by Indeed and actioned in job postings. We apologize for the inconvenience and appreciate you being a JazzHR customer.

We have verified the data feed to Indeed is now fully correct from our side and the feed has updated to reflect this. Jobs on Indeed that are not correctly showing the Indeed Apply option should be corrected during Indeed's next data ingest and processing event, which Indeed typically runs every 4 hours. We will continue to watch this area to insure no other issues arise.

**Incident Summary** Between August 26 and August 31, 2026, a technical issue affected the "Indeed Apply" feature for job postings. While job listings were still visible on Indeed, the streamlined application process was temporarily unavailable, and applicants were instead directed to complete their applications on employer career sites.  **Detection** The issue was identified on August 31, 2026, at 1:48 PM EDT following reports from customers and our integration partners. A review of system logs confirmed that the impact began on August 26, 2026. Because the job listings themselves continued to post successfully, standard automated alerts did not immediately signal the specific failure of the integrated application tool.  **Root Cause** The interruption was caused by a configuration issue during a routine security enhancement. This resulted in the job feed being sent without the required security token, which is necessary to validate and enable the "Indeed Apply" functionality.  **Resolution** Once the issue was reported, our engineering team identified the missing configuration within minutes. The following steps were taken to restore service on August 31, 2026: * Configuration Correction: The data packaging process was updated to ensure the security token is correctly included. * System Update: A corrected version of the service was deployed at 2:38 PM EDT. * Data Refresh: The job feed was fully regenerated and validated by 2:51 PM EDT. * Verification: Our team performed a manual audit of the updated feed at 2:55 PM EDT to confirm that all security credentials were functioning as expected.  **Preventative Measures** We are committed to maintaining a seamless experience for recruiters and candidates. To prevent this from happening again, we are implementing the following: * Enhanced Automated Testing: We have added new validation steps that specifically check for the presence of required application metadata before any job feed is published. * Process Audit: We have conducted a full review of our configuration management to ensure all service pathways are included in future security updates. * Improved Monitoring: We are developing more granular monitoring tools to alert our teams specifically if partner-integrated features become unavailable, even if general job posting remains active. * Updated Procedures: We have refined our internal deployment guides to ensure all necessary dependencies are verified during the update process.

We're aware of an issue affecting the Office 365 Calendar integration, which began around 9:00 PM ET on August 23, 2026. Customers using this integration may experience errors when connecting or syncing calendar data. Workaround: • Coordinate directly via external email/calendar clients: Schedule interviews and verify free/busy availability natively within Outlook or Office 365. • Reporting & tracking impact: Note that interviews scheduled directly in external clients will not automatically sync to JazzHR, which will temporarily affect interview tracking and reporting functionality until service is restored. Our teams are actively working on a fix

Resolved: The issue affecting the Office 365 Calendar integration, which began around 9:00 PM ET on August 23, 2026, has been resolved. Customers should now be able to connect and sync calendar data normally. Our team has confirmed that service has been fully restored and is continuing to monitor the integration to ensure stability. Any new interviews or calendar updates should now sync as expected. We appreciate your patience while we worked to resolve this issue and apologize for any inconvenience caused. An RCA will be available within 7-10 business days