Instaclustr Outage History

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Pingoru has recorded 53 incidents for Instaclustr: 21 in the last 12 months and 6 in the last 90 days.

Source: status.instaclustr.com

53incidents recorded
21last 12 months
6last 90 days
8 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct1%
Pingoru began tracking Instaclustr in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202611 of 720 (0%)
May 2026233 of 744 (4%)
June 202600 of 720 (0%)
July 2026419 of 744 (3%)
August 202625 of 744 (1%)
September 202622 of 720 (0%)
October 202617 of 591 (1%)

Incidents, newest first

Major July 9, 2025 Service Disruptions for APIs 34m Monitoring API, Cluster Management API, Prometheus API

Started Jul 09, 2025, 02:35 AM UTC· resolved Jul 09, 2025, 03:09 AM UTC

  1. investigating Jul 09, 2025, 02:35 AM UTC

    We are currently investigating elevated error rates affecting our Cluster Management API, Monitoring API and Prometheus API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  2. identified Jul 09, 2025, 02:41 AM UTC

    We have identified the issue causing elevated error rates. We're currently investigating a fix for this issue.

  3. monitoring Jul 09, 2025, 02:53 AM UTC

    We've rolled out a fix for this issue, and we are currently monitoring the recovery.

  4. resolved Jul 09, 2025, 03:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 27, 2025 Provisioning Failures for AWS Clusters provisioned in customer managed AWS accounts 2h 30m Cluster Management API

Started May 27, 2025, 07:08 AM UTC· resolved May 27, 2025, 09:38 AM UTC

  1. investigating May 27, 2025, 07:08 AM UTC

    We are currently experiencing issues with provisioning clusters on the AWS Provider on customer managed AWS accounts through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  2. identified May 27, 2025, 07:47 AM UTC

    The issue has been identified and a fix is being implemented

  3. monitoring May 27, 2025, 08:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 27, 2025, 09:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 17, 2025 Increased Failure Rate of Apache Cassandra Backups 4d 5h Management Console, Cluster Management API

Started Apr 17, 2025, 01:29 AM UTC· resolved Apr 21, 2025, 07:15 AM UTC

  1. investigating Apr 17, 2025, 01:29 AM UTC

    We are currently seeing an elevated rate of Backup Failures for AWS nodes for our Apache Cassandra offering. Currently we are expecting that these backups will continuously retry and eventually succeed, however this will be visible in the Instaclustr console and APIs as failed backup events. We are actively monitoring and working on a solution to this, and will provide more updates as investigation continues. If you have any questions or concerns please reach out via [email protected]

  2. identified Apr 17, 2025, 10:58 PM UTC

    The issue has been identified and we are preparing to rollout a fix.

  3. monitoring Apr 18, 2025, 12:01 AM UTC

    We have started rolling out a fix, this is expected to take a few hours to be applied to all Apache Cassandra nodes, we will be monitoring the progress and effectiveness of the rollout closely.

  4. monitoring Apr 18, 2025, 02:38 AM UTC

    A fix has been deployed to all Apache Cassandra nodes. Initial results indicate the problem has been resolved, however, we will continue to closely monitor. We expect to provide another update in the next 24 hours.

  5. monitoring Apr 18, 2025, 10:29 PM UTC

    We are continuing to observe a reduction in errors rates from Apache Cassandra backup events, however, we will continue to closely monitor. We expect to provide another update in the next 24 hours.

  6. monitoring Apr 19, 2025, 09:49 PM UTC

    We are continuing to observe a reduction in errors rates from Apache Cassandra backup events, however, we will continue to closely monitor. We expect to provide another update in the next 24 hours.

  7. monitoring Apr 20, 2025, 09:47 PM UTC

    We have seen a consistent reduction in errors rates from Apache Cassandra backup events over the past 3 days, however, we will continue to closely monitor. We expect to provide another update in the next 24 hours.

  8. resolved Apr 21, 2025, 07:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 13, 2025 Instaclustr Terraform Provider Issue 3h 20m

Started Feb 13, 2025, 01:25 PM UTC· resolved Feb 13, 2025, 04:45 PM UTC

  1. investigating Feb 13, 2025, 01:25 PM UTC

    We are currently experiencing a validation issue with Instaclustr Terraform Provider. You may see the error message "Internal validation of the provider failed" due to this issue and may not be able to manage your clusters using Instaclustr Terraform Provider. Our team is working on resolving this problem and we apologise for any inconvenience caused. Cluster Management API and Management Console are still operational and can be used to manage your clusters. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  2. identified Feb 13, 2025, 03:49 PM UTC

    We have identified and are applying the fix.

  3. monitoring Feb 13, 2025, 04:17 PM UTC

    We have applied the fix and are monitoring the result.

  4. resolved Feb 13, 2025, 04:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 27, 2025 New Clusters may get Stuck during the Provisioning Stage and the Monitoring API is experiencing elevated latencies and error rates 10h 49m Monitoring API, Cluster Management API, Prometheus API

Started Jan 27, 2025, 05:46 AM UTC· resolved Jan 27, 2025, 04:36 PM UTC

  1. investigating Jan 27, 2025, 05:46 AM UTC

    We are currently experiencing issues with provisioning clusters on through the Cluster Management API and Management Console. New Clusters created via the Instaclustr Console and Cluster Management API may get stuck during the Provisioning stage. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  2. investigating Jan 27, 2025, 06:42 AM UTC

    We are also investigating elevated latencies and error rates with our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  3. identified Jan 27, 2025, 07:06 AM UTC

    The issue has been identified and a fix is being implemented.

  4. investigating Jan 27, 2025, 07:50 AM UTC

    We are still seeing elevated latencies and error rates with our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused.

  5. investigating Jan 27, 2025, 11:07 AM UTC

    We have implemented a fix that has resulted in improved latencies for the Monitoring API. Our team is continuously investigating a permanent fix to resolve this issue. We are also still seeing issues with clusters stuck during the Provisioning stage, and investigating a fix for this as-well. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  6. monitoring Jan 27, 2025, 12:19 PM UTC

    We are monitoring the results of the fix and we are seeing reduced latencies in our Monitoring API. We anticipate that latency levels will return to normal in the next few hours and are continuing to monitor the outcome of the fix. Existing customer clusters are unaffected. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  7. monitoring Jan 27, 2025, 12:44 PM UTC

    We have successfully resolved the issue that was causing provisioning clusters to get stuck during the provisioned stage. Currently, we are continuing to monitor the situation regarding Monitoring API latencies, and we are pleased to report that latency levels are returning to normal. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  8. monitoring Jan 27, 2025, 02:02 PM UTC

    We are actively monitoring the situation concerning Monitoring API latencies and are pleased to announce that the latency levels are currently aligning with our expectations. We will maintain our oversight and provide updates as new information becomes available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  9. resolved Jan 27, 2025, 04:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 21, 2025 Cluster Provisioning Failure for Azure Provider 3h 52m

Started Jan 21, 2025, 05:46 AM UTC· resolved Jan 21, 2025, 09:39 AM UTC

  1. investigating Jan 21, 2025, 05:46 AM UTC

    We are currently experiencing issues with provisioning clusters on Azure provider through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  2. identified Jan 21, 2025, 07:17 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 21, 2025, 09:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 6, 2024 Issues with setting up ClickHouse S3 integrations 41m Management Console, Cluster Management API

Started Dec 06, 2024, 01:20 AM UTC· resolved Dec 06, 2024, 02:01 AM UTC

  1. identified Dec 06, 2024, 01:20 AM UTC

    We are currently experiencing issues with enabling ClickHouse S3 integrations through the Cluster Management API and Management Console. Our team has identified a fix and is actively working on resolving this problem. We apologise for any inconvenience caused. If you need an S3 integration set up before the fix is deployed, please contact Instaclustr support. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  2. resolved Dec 06, 2024, 02:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 3, 2024 Transient Elasticsearch Cluster Provisioning Failures for Google Cloud Platform 9h 50m Management Console, Cluster Management API

Started Dec 03, 2024, 09:55 PM UTC· resolved Dec 04, 2024, 07:45 AM UTC

  1. investigating Dec 03, 2024, 09:55 PM UTC

    We are currently experiencing transient issues with provisioning new ElasticSearch clusters on Google Cloud Platform through the Cluster Management API and Management Console. No other applications are affected by this (including OpenSearch). Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  2. identified Dec 04, 2024, 04:10 AM UTC

    The issue has been identified, and a fix is being worked on

  3. resolved Dec 04, 2024, 07:45 AM UTC

    A fix has been deployed and the issue has been resolved.

Read the full incident report →

Major November 25, 2024 ClickHouse provisioning temporarily unavailable 1h 29m Management Console, Cluster Management API

Started Nov 25, 2024, 04:12 AM UTC· resolved Nov 25, 2024, 05:41 AM UTC

  1. investigating Nov 25, 2024, 04:12 AM UTC

    Provisioning of ClickHouse clusters is currently unavailable. This affects provisioning through the Console and through the Instaclustr Provisioning API. Provisioning of all other offerings is unaffected and no impact on existing running clusters including ClickHouse.

  2. identified Nov 25, 2024, 04:18 AM UTC

    We have identified the root cause and the team is currently working on a fix. Further updates will be provided as they become available.

  3. resolved Nov 25, 2024, 05:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 22, 2024 Customers unable to create new clusters via console in certain configurations 3h 3m Management Console

Started Nov 22, 2024, 12:20 AM UTC· resolved Nov 22, 2024, 03:24 AM UTC

  1. identified Nov 22, 2024, 12:20 AM UTC

    Users of the Google Cloud Platform (GCP) Marketplace are currently unable to create new clusters via the management console, existing clusters and other cloud services (Amazon Web Services, Azure and Google Cloud) are unaffected. Users of GCP Marketplace can still use our Cluster Management API or Terraform provider to provision new clusters. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (https://support.instaclustr.com) or email ([email protected]).

  2. identified Nov 22, 2024, 12:58 AM UTC

    We have identified further configurations that cannot be provisioned via the managed console, these are: - Provisioning Kafka with Tiered Storage is not possible (all cloud providers) - Provisioning OpenSearch with Searchable Snapshots on Google Cloud Platform is not possible - Provisioning OpenSearch with Cross-cluster Replication is not possible (all cloud providers) We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (https://support.instaclustr.com) or email ([email protected]).

  3. resolved Nov 22, 2024, 03:24 AM UTC

    This incident has been resolved.

Read the full incident report →