Instaclustr incident

Customers unable to create new clusters via console in certain configurations

Resolved after 3 hours 3 minutes, affecting Management Console, on November 22, 2024.

identified Nov 22, 2024, 12:58 AM UTC

We have identified further configurations that cannot be provisioned via the managed console, these are: - Provisioning Kafka with Tiered Storage is not possible (all cloud providers) - Provisioning OpenSearch with Searchable Snapshots on Google Cloud Platform is not possible - Provisioning OpenSearch with Cross-cluster Replication is not possible (all cloud providers) We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (https://support.instaclustr.com) or email ([email protected]).

Started: Nov 22, 2024, 12:20 AM UTC
Resolved: Nov 22, 2024, 03:24 AM UTC
Duration: 3h 3m
Detected by Pingoru: Nov 22, 2024, 12:20 AM UTC

Affected components

Management Console

Update timeline

identified Nov 22, 2024, 12:20 AM UTC

Users of the Google Cloud Platform (GCP) Marketplace are currently unable to create new clusters via the management console, existing clusters and other cloud services (Amazon Web Services, Azure and Google Cloud) are unaffected. Users of GCP Marketplace can still use our Cluster Management API or Terraform provider to provision new clusters. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (https://support.instaclustr.com) or email ([email protected]).
identified Nov 22, 2024, 12:58 AM UTC

We have identified further configurations that cannot be provisioned via the managed console, these are: - Provisioning Kafka with Tiered Storage is not possible (all cloud providers) - Provisioning OpenSearch with Searchable Snapshots on Google Cloud Platform is not possible - Provisioning OpenSearch with Cross-cluster Replication is not possible (all cloud providers) We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (https://support.instaclustr.com) or email ([email protected]).
resolved Nov 22, 2024, 03:24 AM UTC

This incident has been resolved.

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