Instaclustr incident
Provisioning Failures for AWS Clusters provisioned in customer managed AWS accounts
Resolved after 2 hours 30 minutes, affecting Cluster Management API, on May 27, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating May 27, 2025, 07:08 AM UTC
We are currently experiencing issues with provisioning clusters on the AWS Provider on customer managed AWS accounts through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).
- identified May 27, 2025, 07:47 AM UTC
The issue has been identified and a fix is being implemented
- monitoring May 27, 2025, 08:25 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 27, 2025, 09:38 AM UTC
This incident has been resolved.
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Amazon Web Services